For you? No, RTP means almost nothing short-term because of variance. But for the operator, it’s everything. I read a great article, I'll share it with you  https://thegamblingjournal.com/insights/business-models-economics/how-do-online-casinos-make-money/ about how casinos structure their profits, and it clearly shows that RTP is just a tool to keep the math predictable for the business. They design the system to make money steadily over millions of spins, while we are just gambling on a tiny fraction of that timeline

Hi there and welcome to the forum. Do stick around and move around the topics...we hope to see this masked Khoi appearing regularly. 😇

I can understand the frustration, especially when you’ve already had a long account history and previous successful withdrawals. Verification checks themselves are normal in online casinos, but repeated claims that properly sent documents “weren’t received” naturally start to feel suspicious from the player side, particularly when there’s money pending. If you’ve genuinely exhausted the normal support route, it’s probably worth keeping a documented timeline of every email, attachment, and chat interaction so there’s a clear record if the issue needs to be escalated further.

If the timeline and chat logs are accurate, then the self-exclusion issue is probably the strongest part of the complaint because licensed operators are generally expected to act immediately once a player clearly requests gambling restriction or account closure for addiction-related reasons. The merchant miscoding allegations are also serious if payment descriptors were intentionally disguised to bypass banking controls, although proving intent can be difficult without transaction evidence and regulator review. At this stage, keeping all screenshots, emails, timestamps, and payment records organized is extremely important, especially if the case escalates to ADR services, regulators, or banking disputes.

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