F1l1z
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Posts posted by F1l1z
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Hi ValDes,
I never complained knew nothing of it till the email they sent even at the point I didn't know the other site/s were anything to do with cassava.
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Still nothing for me. When you say after 5 weeks is that 5 weeks from the date you gave your details I spoke to someone on Wednesday the 5th July that said they were going to contact management and I've been told today to wait till Wednesday Thursday for a response I'm feeling very anxious because I know what I deposited and they've also confirmed the amount in question I never got a chance to request withdrawal they automatically sent me the message to say I couldn't use there site etc by then I'd already deposited £774. Should be all or nothing in my opinion just got to be patient for a few more days I think see what happens I know there's been thousands of people that received that email and they have a high level of backlog i just wish it was sorted
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I actually got the original email on 1st didn't think much of it although something told me to google and check it out and saw this plus another forum. I emailed them back but no response then googled and found the number. I gave them my bank details over the phone on the 7th but that's when they had that technical issue which delayed things even more I never got an amount in my email apparently that's something that's delaying it I've called every few days for an update but nothing has been updated yet all I know is it's under review where as a few weeks ago it was just in the que. I agree it's been dealt with quite poorly I keep getting told " thank you for your patience, or really sorry for the delay " and every time I speak to them I get the " there's a large number of people they are dealing with and they will respond to me within 5 business days" it's over 4 weeks they've had my details and I'm aware that a few people have already got their refunds I'm not sure what order they are doing it in but I'm sure it's not the order of people responding. It's really caused some anxiety and stress keep checking emails for some sort of response but nothing yet
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No luck for me was wondering how everyone else got on too. They emailed me last week thanking me for my patience and saying they are working through everyone's emails carefully and will respond when we get reimbursed it is frustrating they've had my bank details for over a month and the email I had from them was a direct reply to an email I sent on 1st June
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Have just got off the phone to them and the lady I spoke to said it's been updated and I should get an email in the next 24 hours but she couldn't see an amount...confused so ended the call and tried again now they are saying there's no amount they can see they are unsure of the amount and it's been sent off for review again and I should fingers crossed hear something in the next 48 hours the waiting game is so frustrating
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That's brilliant news glad you got your refund thanks for the update just gives people a rough idea of waiting time I've not received any response yet with regards to amount but did what you said and emailed all 3 emails and got an automated reply have to just keep busy...
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It's not being done in order if who responded first they are and will deal with everyone but they have their own own order
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Wow you were one of the lucky ones I think it was the weekend before you got the money that they started to have delay
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Everyone that's posted on this forum am I right in thinking you all got your emails on the 1st June because they are now saying that they are dealing with people that were emailed in April and may right now. If that's the case I'm assuming this will be a longggg wait
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hi Newdello have you been paid out yet? If they are all from cassava enterprise sites I would send an email with every bit of evidence attached to it. If you haven't been paid out yet the only thing I can say is my email said " operational issue on one of your accounts" but when I called them they said it was multiple sites but couldn't give me more info as to which ones I don't know many of them but know for definite that I deposited and played 888 and foxy they said I self excluded from 777 as well but I'm unsure of that because I was told I never deposited I've only ever self excluded when it feels to be a problem
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Hi madmonkeyfun I'm not even entirely sure which casinos are owned by cassava but I've just got off the phone to 888 casino and foxy bingo
888 I deposited thousands apparently but excluded myself in June 2015
And foxy said they close the account in December 2015 and I deposited £700+
Shame it wasn't the other way round but I'm not sure if I played any and excluded before 888
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I wish I had the amount I know I deposited a lot but confused about if of the accounts
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I got off the phone to them today and I've been told to allow more time they've actually said that they have blocked emails so that they can deal with the backlog so I gave my details on the 7th and the relabent department has had it since 12th June but it's still waiting on the que to be looked at I'm going away in 3 weeks and this could be a good bonus they've said it will get sorted before then but there's a lot of people that have received that email
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Madmonkeyfun thsts brilliant news if you don't mind me asking do you know what day you gave them your bank details? Just so I can get a rough idea of how long they are taking they've had my details since 7th but then apparently bumped it up on the 15Th
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Ahh happy for you glad you got it...I'm still waiting for that confirmation email with amount
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I've still not heard anything and feeling anxious about it they bumped up my enquiry on the 15th told me to wait 72 hours which is up now and still not had a reply they e apologised but told me to wait another 24 hours I still don't think I'll get a reply from them today or tomorrow
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I got this email on the 1st June I was abit sceptical so I just replied asking for me details I never go a reply then on the 5th I send a fresh message asking for their contact details and got an autamated message saying I would get a reply in 72 hours. On the 7th I found the number contacted them to which they confirmed it was a genuine email so gave them the details they required over the phone they told me yesterday there was a technical issue and the relavent department had received my info on the 12th so now I've been told to wait 5 business days so they've got till Monday 19th to reply if that's true. I never got an amount and not sure which accounts they're talking about but I only received 1 email when I asked them what account they said it was multiple
[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion
in Casinos General
Posted
Just a quick update I've near enough called every other day from the moment I got the number and was told the same thing every time but last week Wednesday when they said it's been escalated they sent it to the management and told me to wait till 12th or 13th of July I did that yesterday I was told to allow more time today I was told they are now sending it to their superior to have them contact bingo security direct and have it sorted within 24 hours. Never thought I'd see the email but they contacted me and I've been refunded and should expect my refund in 7 business days. My advice is what I was told call up all the sites you joined and deposited to after the first SE make a note of it to know how much you're looking at and go from there if anyone wants the number for bingo support it's 0800 901 2510 good luck to everyone that's still waiting for that email...
Oh and before I forget last week I received an email responding to my email sent on the 1st June today I received an email responding to my email sent on the 3rd July so they are catching up. Don't worry if you've not got an automatic response as they will still have received your email but confirm with them when you call that number