[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

6th Of June*

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I had the email on the 6th sent my details on the 10th refund processed on the 11th and then the money was in my bank a few days later. About 4 working days it took to go in.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

The confirmation of funds processed was Sent to me Tuesday. And the money went into my account today. Friday. My email was from bingo security @ cassava .net some are getting emails from casinosecurity @ cassava.net in just wondering if the casino side of it seems to be busier.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Refund just went into my bank thanks for all the help everyone

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Seems to take them about 12 hours to reply to my emails now. I'd try starting a fresh email with the reference number and see if they reply to that.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I've had a reply after sending the details they asked for. They said payment is processing and will take up to 7 days.

Looks like this could be our lucky month.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

That's the same email I had from them when I asked them about it. Only difference is they named other sites. So seems legit as they have only named site I have joined and it's not the same for everyone as we had joined different sites

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

yes mine stated £300 odd and the email was from bingosecurity@cassavaDOTnet that seems to be the genuine email. they've also listed some of the sites I have definitely joined. 

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

Looked through foxybingo terms and conditions to find an email address for cassava, it was the same address that emailed me about returning money spend while being excluded. I started a new email rather than replying to the one I was sent and I've just had a reply saying:

 

Thank you for your email. We can confirm that it is in relation to deposits made to a number of bingo accounts including Moon Bingo, Sugar Bingo, and Tuck Shop Bingo to name a few.

 

Kindly be advised, we are returning your deposits, as we have found that you self-excluded with our company and therefore your accounts should not have been permitted.

 

We hope this clarifies the situation for you.

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I have had the same email I've contacted 888 but no reply yet