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I still haven't had an answer back after 12 days :/

[[Edited]: Cassava Enterprises - Self Exclusion Refund Discussion]

I still haven't got a response back, not even an automated response :/

 

My email came from "bingosupport" so I guess it's relating to one of the random bingo accounts I made, I spent most of my money on casino accounts, including 888casino in 2015. Hopefully I get some money back from there instead...

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I've also forwarded the email I received. Thanks.

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I'm still waiting for an answer back to my emails, I didn't get an auto response neither for some reason... I didn't bother calling 888 after I read someone else called them anyway

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What did live chat say?

I wasn't able to find a live chat, I just got a premium number or email form so I left it. I'll email 888 in a couple of days if I don't hear anything before then

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Still haven't heard anything back from them 

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There's a post on The Guardian about it here: www DOT theguardian DOT com/society/2017/may/15/online-gambling-firm-888-investigated-industry-watchdog

 

But it doesn't mention how much they are going to/have to pay out. I'm not really expecting much more than £20 but I'll see how it goes

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Good to hear other people getting this email too, I am still waiting for a response and I'll let you know when I do. Thanks

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In my humble opinion you can NEVER be too careful when it comes to these kinds of things. Does the casino have live chat? If so then I would first ask them and make sure an email was sent asking you for such personal details. 

 

Is the email out of the blue? Or were you already aware of this 'operational issue'?

 

I will ask them via live chat, thanks. and nope I am not aware of any problems neither

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Hey, I've just made an account here because I don't really know who else to ask for an opinion but I have just got an email from "cassava dot net" or Cassava Enterprises about an "Operational issue" and that they need some bank details (not card number, but account number) for them to refund me. The email looks pretty legit since it came from "bingosecurity@cassava dot net" and I have prevously had an account with 888 but its no longer open.

I'm not really sure what to think of it, it's most likely a scam attempt or something but then it wouldn't be sent from an official email address?

 

This is the email I got:

 

Information Required Regarding Your Account With Us

Question Reference # [REMOVED]

Response (01/06/2017 05.02 PM)

Dear Daniel,

This is the Security Department at Cassava Enterprises, who manage operational services for various Bingo and Casino networks, of which you previously signed up to.

It has recently come to our attention that there was an operational issue on one of your accounts and it may be that financial recompense is required, which we need your assistance to resolve. 

As your account has been inactivated we will require you to contact us to discuss this matter, and provide any bank account information that was previously missing on your account. 

The only option for us to pay you is by wire transfer; for this reason we require the following information:

- Your Bank name.
- Your Bank Account number.
- The Name of account holder.
- The Routing number/ABA/Swift or Sort Code. 

Providing accurate information is essential for any transaction, if you are not certain about these details, please contact your bank.