zmxncbv

I have seen some 100% cash back offers on first deposit meaning if you lose your deposit it will be 100% refunded without wagering requirements and withdrawable (I asked customer service). I was offered this on thebes casino and thought this seemed too good to be true obviously. Has anyone had any experience with this type of offer and are there any casinos that actually legitimately offer this? Thanks!

This was never resolved. Shame on betsafe.

Over a month onward still no reply about the bonus

Update: I have received the iPad in the mail. No sign of the bonus yet.

Yeah it was a bit disappointing that there was no reply in such a time a wide time frame. Even a simple acknowledgement to say we will look into it would of been better than nothing. After there was no reply I decided to make a complaint on another gambling forum which a rep has replied to so I will let you all know how it is responded to. No iPad in sight but I'm hoping there is no problem there. Fingers crossed.

Well they didn't even reply to the complaint.

Ok Valdes will do. Thanks for the advice guys. About 23 hours left on the clock doesn't look like they are going to even reply which I think is very rude and seems to basically sum up their customer service.

Thanks raverbabe. You are probably right. I hope so anyway haha. Iv talked to probably 8 different customer service people about it and they all seem to think the same thing. How would I go about getting my complaint to the highest possible employees? My complaint had just been accepted here if that is what you mean

Thanks cocopop. I actually thought betsafe were like a casino you could trust to honour bonuses and such. I think the evidence is pretty clear that a bonus was infact part of the prize for placing 4th. I also have more photos of discussions with customer support and emails telling me the bonus will be added soon before they turned around and tried to say there was no bonus.

Thanks for the reply's guys I have not received the ipad and am not sure if betsafe will send it. I have confirmation emails from their prize department that say it will take 2-4 weeks to receive so I will have to wait and see.

Ok thanks. The reason I posted it here was I could speak to a rep about it in public fashion so they couldnt just say take it up with someone who cares like I have seen other reps do to people in the complaints section. Edit: I have submitted a formal complaint but would like to still speak with a betsafe rep to get this rectified.

Firstly hello to the ask gamblers community I hope the holiday season is treating you all well! Secondly I am writing to the community for help with an issue I am having with betsafe who I thought were a reputable casino not paying me a prize from a tournament. About a week ago I came 4th in a slots tournament called the great gadget giveaway prizes are gadgets and a casino bonus with 2x wagering requirement. The prize was 450 GBP and a "silver level gadget" of my choosing. (I chose an ipad). Winning were meant to be paid out at 18:00 CET the following day, I waited and waited asking multiple times where the bonus and prize code were. After around 3 days I was given the prize code but the bonus was no where to be seen. I asked customer service multiple times what was happening with it and they told me it was coming and there was just a hold up with this promotion I thought this was understandable because it was christmas and things may take longer with less staff etc etc. But then again I decided to ask when I should see the bonus in my account and I was shocked to see they had changed their tune and tried to tell me that no bonuses were offered as prizes only gadgets. This was told to me via email. I knew for a fact that the prizes for placings included gadgets and bonus funds and even have pictures of what the prizes were. Here I will upload the evidence. I very much enjoyed gambling with this casino and cant believe they would lose a customer who deposits thousands over a 450 pound bonus and also throw their reputation down the toilet. So I would like to speak with a betsafe Rep and get what I am owed and I dont think that is much to ask at all. Sorry for the clarity of the pictures they are clearly visible but they were taken on my cell phone. You can clearly see that 4th place prize is a silver gadget and 450gbp. I have more photos of emails and such but I think this is enough for now.