[Bet at home blocked my account]

Hello,

Thanks for your help.

I know that, but I did´t realize it. I want to resolve this problem, but bet at home didn´t communiate with me.

And how can I submit complaint trough AG, I don´t know what is it?

We use our bank account, but she has own bank account.

We didn´t cheat, we didn´t get bonus. My girlfriend deposited 200Euros and she lost 100Euros.

What can i do?

Thanks

[Bet at home blocked my account]

Hello,

I hope I helped here.

I have registered with bet-at-home a few years and a play a little.

A month ago created an account with bet at home my girlfriend. She deposit money to her bet account.

We have common bank account, I and She are owners of bank account.

She sent the money to her bet account from our bank account as me, she did´t sense that. It can be a reason to blocked account?

I sent my identity card and confirmation of bank account ownership.

I suppouse that is problem to block account but I don´t know, because support doesn´t communicate with as. The support sent one email, about blocked account.

I sent an email why is blocked but nobody communicate with me.

I want to resolve this problem and unblock account.

Thanks you