I have been a smart live player for a couple of years, at first I thought they were great, quick withdrawal times etc (faster than the other casino I used anyway).
Last 6 months or so really went down hill, they rang me to say I'm now a VIP member, then rang back straight after to say they were not going to honour VIP status as I've withdrawn a lot of money from them the last months (£5000 ish) and they made an error.
Next when I was playing online roulette, my number would spin in I'd for example win £180 and it would come up "winner".. Then the funds wouldn't go into my pot. Every time I had to contact smart live to get this money. (I screenshot everytime I won and took the times down so I can prove this to them).. Shortly after my account was suspended and I was being dealt with by another department LEGAL DEPARTMENT.
Now I have withdrawal pending £1500 and have screenshots of the pending withdrawal. I've applied through court at money claim online and still had nothing, I've complained all channels. I hope everyone in the same boat sticks together and comes out with the best result.
This has now put me off gambling online forever now - which is the only positive I can take from this situation.
