aer1983

Hi, still no reply but worked out that that the majority of games cannot be played, play and go is ok but the rest not, so a bit annoyed that! No where did it say I would not be able too play all the slots, and certainly would have deposited else where if I knew I would be restricted from net ent and micro gaming, but once I get an official reply I will let you know just in case it's a hiccup or something

After they called I got email confirmation, then I got another email too confirm the withdrawal had been processed, and this morning it went into my bank! Yey!!!!!! Seriously shocked, never has a casino used their discretion too pay a higher amount than they have to too me, so I actually cannot praise them enough. I had issues with euro moon before, and being owned by the same people I was pretty concerned, but maybe they have turned a corner? The Tcs and cs are not as great as I would like, and I know many many people have had an issue with the chain, but in this instance they went above and beyond.
If you do deposit, who knows if they would do the same for you? I really could not say, the chap said the 10x deposit max pay out on bonuses was there too stop people abusing the offer, and a max payout isn't totally out of the norm, so I don't know if they would do it for everyone, but if you do deposit just remember the max 30% of your deposit bet! Wether there is a bonus or not the rule applies! Personally I don't like being restricted on my bets, and like most if I'm winning I like too be able too bet what I like without it cancelling out every penny I have won! But I like their games...and they seemed too me too pay out well, and bonus rounds etc came up a lot, I only played slots, and I'm a happy customer right now!

After they called I got email confirmation, then I got another email too confirm the withdrawal had been processed, and this morning it went into my bank! Yey!!!!!! Seriously shocked, never has a casino used their discretion too pay a higher amount than they have to too me, so I actually cannot praise them enough. I had issues with euro moon before, and being owned by the same people I was pretty concerned, but maybe they have turned a corner? The Tcs and cs are not as great as I would like, and I know many many people have had an issue with the chain, but in this instance they went above and beyond.
If you do deposit, who knows if they would do the same for you? I really could not say, the chap said the 10x deposit max pay out on bonuses was there too stop people abusing the offer, and a max payout isn't totally out of the norm, so I don't know if they would do it for everyone, but if you do deposit just remember the max 30% of your deposit bet! Wether there is a bonus or not the rule applies! Personally I don't like being restricted on my bets, and like most if I'm winning I like too be able too bet what I like without it cancelling out every penny I have won! But I like their games...and they seemed too me too pay out well, and bonus rounds etc came up a lot, I only played slots, and I'm a happy customer right now!

Well...they have just called and they are allowing me too withdraw the whole lot....I'm shocked and unbelievably happy! Will update as and when it clears....absolute result :-) !!!

So got an email too say that my id checked out and they were moving on with my withdrawal...and just got a call too ask why I have only withdrawn 275 and left over 900 in there, finance wanted too know my reasons....I explained that I was told by them (and the tcs and cs state) that I could only withdraw 10x deposit plus deposit...he said I was correct but was going too see what they could do with the rest, I have too say he was really nice and if they did do anything above and beyond the 'discretionary' tcs and cs' as he put it then I would be really happy...don't get me wrong, the charge for withdrawing and the max bet rules are not good, but so far the customer service seems good so got too give credit where credit is due!

Hi! Quick question, I checked out the new list and joined Madame chance, as soon as I deposited I realised they we're owned by the same company as euromoon etc who are black listed...I asked them twice in chat and they denied it! Anyway, I just wanted too play through my deposit and get out, anyway I won (I'm up to a thousand) and of course kept below the 30% of your last deposit max bet ! (Not a good term and condition!) but I spotted a new one....max withdrawal is 10 times your last withdrawal and the rest gets removed when it's processed! Am I reading it right? I deposited 25...therefor I can only withdraw 250 and the rest gets removed? I'm hoping not! Either way it's the last time I ever will deposit, and slightly shocked they have a rating of over 7 :-(