I'm really happy to know this problem is about to be sorted out accordingly. Had no doubts that Lloyd will take care and try to solve that issue asap and for that he deserves a big heads up.
Let me know when the changes take place, I would like to change the topic title accordingly.
I received the following email from Lloyd the rep today:
Hi,
I hope this email finds you well.
This is to update you that we are now formally sorting this out and that it is with EM already but it might still take some time.
Thanks again for bringing this issue to our attention.
We are fixing the system error.
Kind regards,
Lloyd
I am extremely happy to receive this news from Lloyd, and the fact he has actually listened and put into action these changes, proves to me he does care, and thus he gains my respect.
My response to Lloyd was that I would be more than happy to reciprocate that effort, and return to Casino Cruise as a regular player once those changes are complete.
With the help of a responsive rep in Lloyd, this is a huge win for we players, and ensures no player will ever have legitimate winnings confiscated through no fault of their own.
The power of mediums such as this forum, and the collective voice of we players shouldn't be underestimated, and this is a perfect example of how we can protect each other and force change by speaking out.
I commend everyone who contributed to this thread, in particular ValDes for the support, and Lloyd the rep for caring enough to make changes that actually protect his players winnings.
Just as we can be critical of reps when we're unhappy, it is equally important to praise them when it's deserved.
For this reason I thank you Lloyd, and look forward to rewarding you with my future business soon.
Please keep us updated as to when these changes are Complete.
