emmamarie12345

Hi , no i have only just sent the email but i wanted to know if i was in my rights that this is un ethical of them ?

Hi , so i am a compulsive gambler and have been on the wagon for some time but fell off last week : ( but back in control now : ) Anyway so i joined a site called moongames starburst casino , i deposited funds , played them through on the slots and lost them. Sad but nothing new. Anyway a couple of days later i went to log in to play again and i could not get in . So i contacted chat and they said my account had been closed due to the fact i had self exclude on another site they own previesly but i had forgotton about, so i was like ok so my registration was refused a little late ! She apologised and said i should be entitled to my deposit back and i had to contact a different support , so i did and now i have to email a manager to decide !!?? In my view as my registration was refused i would not have been allowed to withdraw funds if i had won and so in which case makes it unethical for them to keep my deposit. Also i had no notification of any of this in email and would not have known unless i went to log in. I am under the feeling i may have problems getting it back though and so i was hoping for some advice if anyone has any . many thanks Emma