Got an email from Cashier yesterday saying as I played an excluded game in 1 of the coupon, to which I replied I did not know any differences btw single hand and multi-hand.
In any case, for the interest of fair gambling, I hope they at least refunded me ALL the deposit I made so far, which I believe thousands. In fact, I do not think I've been wining that much at all at their casino. The good thing about Lucky Red software is that it DOES pay out, rather than keep taking your $ like other softwares. Therefore, it's inteersting to play. At some stage I won $6000 on 3-hand Poker, having a 3 and 4 Aces.
If they don't pay, they will lose me as a customer, and the potential future deposit that I may make. I'm not lucky when it comes to gambling, sometimes I can lose fast. However, some casinos only see things in the short term rather than long run.
ANyway, I'll update as soon as I have heard from them.