Thanks guys for a very quick response. 
  
Just got off the phone to my bank and they hadn't a clue what it was, they just told me to ask the casino :-( 
  
Looks like i'll just have email Rome and wait again for a response as the software keeps on freezing on me 
  
Been reading some of the horror stories on here regarding Rome and I can completely see why 
  
Regards goona