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    susan

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    • Posts

      23

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    Posts posted by susan

      Redbet

      in Best and Worst

      Posted

      thanks dear, i feel the same

       

      -no warning before nothing -let me deposit a last time grab the money and close my account

       

      the bad word was because the old story "3 times rejected by a question makes you angry"

       

       

      think its not a safe place to play because this experiences

       

      the "would like to be a manager" Andy find the simplest reasons for close accounts (maybe if you win a big amount)

       

      iwould dont trust them

      redbet = caution !

      Redbet

      in Best and Worst

      Posted

      [15:05:26] Andy Braithwaite: Hi susan. Your account is closed. Let me look into it

      [15:05:42] susan: ?

      [15:05:58] susan: ideposit few minutes ago

      [15:06:44] Andy Braithwaite: Yep

      [15:07:05] susan: ?

      [15:07:11] Andy Braithwaite: Player now calls me [22:45] ugly f***hole

      [15:07:23] Andy Braithwaite: Locked for abusing support. Just locked, not sure when the chat was

      [15:07:44] susan: and im sorry after that

      [15:07:45] Andy Braithwaite: Ah ok

      [15:07:48] susan: that is not my language

      [15:07:50] Andy Braithwaite: Sorry it's locked

      [15:08:00] susan: iwas very angry and isorry for that the operator few minutes after

      [15:08:23] susan: but it was days ago andy and you accept my deposit today ?

      [15:08:54] Andy Braithwaite: Yep, just locked. Did you play your deposit or do you need a refund?

      [15:09:12] Andy Braithwaite: OK sorry looked - played.

      [15:09:12] susanr: ideposut and play and iwas not locked

      [15:09:22] Andy Braithwaite: if you'd won you would have been paid of course

      [15:09:27] Andy Braithwaite: But it's locked now due to that

      [15:10:21] susan: oh okay and no chance to reopen?

      [15:13:31] Andy Braithwaite: Sorry, I don't blame them, I'm sure you understand.

       

       

       Carolina: [17:04] Welcome to our LiveChat support. I'm happy to assist you in either English or Swedish.

      [17:04] Hello

      susan: [17:04] hi carolina

      [17:04] ihad used a bad word the last time and ifeel sorry for that icame directly after that too in the chat and told you thats not my language

      Carolina: [17:05] Yes I remember that. Apology accepted :)

       

       

       

      i deposit today few bucks and played to zero, after iplayed to zero my account was locked,

       

      i contacted andy (manager) , and they told me my account was locked because 3days ago i used a bad word to carolina!!!!  (but she accepted the apology)

       

       

      REDBET = Kindergarden

      no professionals

       

      watch them - they find the simplest reasons to close accounts

      Redbet

      in Best and Worst

      Posted

      iwill quote it

       

      isay the bad word to "carolina" and she forgive me, but the manager andy dont open my account again its his decision

       

      because one bad word !!!!!!!!!!!!!!

       

       

      the quote in few minutes

      Redbet

      in Best and Worst

      Posted

      updates:

       

      redbet closed today my account after deposit and played to zero

       

      for the reason: i used a "bad word against a support agent"  3days before in the livechat

      Redbet

      in Best and Worst

      Posted

      thank you valdes

       

      to come short to an end-

      sadly = unresolved but i agree

       

      and

      @andy in my account was no freespins on monday :D

      , my partner got 25freespins on monday

       

      but its also ok for me shut it down

      regards

      Redbet

      in Best and Worst

      Posted

      thank you for the statement andy again here, in the end leaves a bad aftertaste the whole story, but I assure said to have played the inserts and have also seen the chips on the table.
      in a real casino would probably not have happened to me, so I'm assuming it was a software trouble, otherwise I can not explain it

      Redbet

      in Best and Worst

      Posted

      had nothing to do  with redbet ,im on a winning streak today in ladbrokes won a little bit over 3k a minute ago! :D

      yeehaa the live roulette @ladbrokes is still the best and never ever expierenced issues

      Redbet

      in Best and Worst

      Posted

      I feel bad now for creating this post, I hope i haven't caused any conflict between anyone, and despite what has gone on with this case I think its important to reiterate the fact that Redbet are a great casino, and mistakes like this are always going to happen now And again wherever you go.

       

       

      dear no question redbet is fast and if you have no problems its a great casino,

       

      but in many years never experienced an issue like that

      Redbet

      in Best and Worst

      Posted

      I have to explain everything to you ? :(

       

      latest with the post from 15th you should know

      isee me was the fifth player for the freespins too and ialso dont get them :-(  very frustrating

       

      I really don't know what do you mean by going deeper into the software.

       

      I'd like to make one point very clear too said bets were played /the chips were on the table, everything was right,


      and I was not credited with the win

       

       

      but one good in my history, many players can reading now how you handle with me, and maybe other players understand what im saying and meaning

       

      and how you handle a not crediting win!!  have re questions because you have known it  already...) reject on another way right?

       

      maybe you should rename the casino in "reject bet"

       

      you are one of the worst

      as i said fast payouts are useless if you have trouble with your software, and reject deep investigations maybe with the software provider correctly, not only the standart logs because see above.. it was on the table and all correct set!!!!!

      Redbet

      in Best and Worst

      Posted

      Hey marcin

      my time is too valuable to argue with you, because this small amount. I have said all I wanted a deep review/investigation ,somehow it must be possible to see my bet by going deeper into the software if you have a professional software-  as I said I have never experienced something like that for many years,

       

       

      I'd like to make one point very clear too said bets were played /the chips were on the table, everything was right,

      and I was not credited with the win if you can read and understand, I am satisfied with andy, but not with the thing itself since I have made ​​this bet,

      all was correct placed!!!

       

      that you are an accredited casino makes even worse

      Fast payouts are useless if the win is not credited in this case!

      and you cant remember for your 25 freespins forum promotion? look on the first page and read what was your offer

       

      it seems hopeless, thumbs down @ redbet

      Redbet

      in Best and Worst

      Posted

      I'm going to ignored again? 

       

      marci you also dont credit me the 25spins from your forum promotion

      but a solution for the problem would be worth more to me than any free spins

       

      its not good to see how "fast" you are when an issue is made, you can payout quick but if you need help you rejected or give some freespins

      are you serious?

      Redbet

      in Best and Worst

      Posted

      Hi marcin,

      I get 25 free spins from andy (7€ bonus), this is a solution instead of my win?I  was then a couple times in the live chat asking investigate this please and was rejected with the justification-everything else via email as I have written here also.
       

      i dont think the freespins was a "solution" or investigation ,so inever wanted accept 25 freespins for that as a final solution.i am very unhappy about that and tell this the live chat

      and always was rejected

      Redbet

      in Best and Worst

      Posted

      HI marcin, glad you're back.
      im very glad that finally someone can take care of that.
      I am looking forward, usually redbet is also one of my new favorites, and nice to hear that a rep is here

      Redbet

      in Best and Worst

      Posted

      hi cocopop

       

      dear iwish it were resolved

       

      i still waiting for marcin, he dont reply since the last message days ago :(

       

      isee me was the fifth player for the freespins too and ialso dont get them :-(  very frustrating

       

      maarcin hope your plane is not crashed ? and you are fine ?

      Redbet

      in Best and Worst

      Posted

      Hello,

       

      Thank you for your message. As I have already written, I will soon take care around it. Just takes a bit longer, since I'm currently on Ner business trip.

       

      Marcin

       

      Hello marcin,

       

      i guess you are in amsterdam on the AAC ?

      enjoy your trip,

       

      I'm glad that someone can take care of it, I'll wait

      and good luck with the journey home

      Redbet

      in Best and Worst

      Posted

      hi cocopop

       

      no its unusual to take every spin a screenshot, ibet like before in thousands of bets iplay online casinos since 2008

       

      mostly ladbrokes and 32red, sometimes betfred (only the best ones)

       

      and until yesterday iwas very very happy with redbet, but now its hard when the live chat just reject you and disconnected the chat and told, any further only with email

       

      they say they dont have a record of that and only see the 2euros on zero and not on the winning number 2 wich appeared 2times in a row

      (someone experienced the same?)

       

      and its really scary too see this because its only a small winning bet (2€)  -(72€) great ilost many hundereds ideposit before hundereds and its okay to me to lost

       

      but im very angry they reject me now everytime and dont want help and only saying NO SORRY no records

       

      if you have no issues redbet is great, if you have an issue like that redbet is terrible as iexperienced yesterday :-(

      very sad

      Redbet

      in Best and Worst

      Posted

      iwas very happy with redbet with maybe 100 deposits and  maybe 50 cashouts pretty fast.

       

       

      but now im in trouble with a small roulette bet deposit 100 euros ( ibet 2€ on zero and 2€ on the 2) (live roulette)   the 2 won and the win of 72€ was not credited!

       

      and its really scary how the "great support" now speaks too me, always iwill rejected, no one wants see this -no help - nothing

       

      im really scared and can tell you its like day and night - if you have a problem like this you will rejected everytime -no help really scary

       

       

      username ican give too

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