Ala_B

Hi folks


If you have any connection with casinos, you'll realize very quickly how important Live Support can be to you!

My first thought so far, when I need to contact it is - Oh, no, boredom! Usually I need to wait a few minutes or more for every answer or sometimes operator has no idea about T&C for current promotions! Or even worse, the very first answer is a question about my account and then I need to explain everything about our site and casino review and that the info I'm asking for is in their interest too...and that I don't have any f****n account.

Of course, there are always some nice exceptions, with very fast, professional, informed and helpfull operators! At this moment I can remember that I was thrilled by Roxy Palace Casino's live chat - the girl was very helpfull and very very kind! I could have imagine her smiled face from "perfect world" advertisements.


How important Live Support is to you? Which casinos have a good one and whose is a nightmare?

You can post everything related to Live Support here, even quotes and anegdotes! Or simlpy, when they piss you off, just come here and post your anger! You'll feel better Or just share your satisfaction with some, here with us.

Well?

As a current AskGamblers "gambling guru", it is my duty and obligation to take part in this thread, right?!
 
So, let me tell you about my experience, connected with live support and my point of view of what is the difference between a top-notch quality of service and the usual bla-bla chat, most of the casinos are presenting as live support facility!
 
I will began with a quote from my guide "How to choose an online casino safely": Keep these words in mind whenever you deal with the casino support and never allow to laugh at you!
 
Well, it’s not a big secret, that the live support has become the most convenient and preferred way for a communication between players and the online casinos. Using the live chat gives us the opportunity to resolve any troubles, to get answers or just to ask for anything we want to know more about, faster, easier and better! So, without any doubt, I can say it has turned into a vital part of the relations of the casino and its customers. So far, so good, but how to make the difference between the quality and the garbage, when talking about live support? Don’t worry, I will explain! This is exactly, what the gurus are supposed to be for, right?! So…
 
1. Check, whether the live support is available 24/7. If yes, than ok – this is what the word “live” means, to be constantly online. If not, than time to ask yourself a few questions. How and why it is possible, a casino, which earns millions of cash every single month, to be unable to afford maintaining a 24/7 live facility?
 
2. It is crucial to check the security, when a live chat is requested! Usually the chat is starting in a separate popup window, but despite whether it will be in a separate window or not, the internet address must always start with “https:”. Well, I’m not going to waste your time explaining what a “secure socket layer” is in terms of the IT, but this “https:” basically means that the casino has taken all the required measures to protect the security of your personal and bank data. And there’s no need to explain you what will happen if your data falls into malevolent hands! So, if the address begins with just the ordinary “http:”, than you have to be sure that your casino saves money on your expense, by not providing you the safest environment that is possible and by threatening your personal and bank data! Draw your own conclusions!
Another good sign, that your casino is taking all the necessary security measures is when you are requested to confirm some of your personal data at the start of each chat session. It can be mail, phone number, date of birth, address, an answer to your secret question and so on, but usually it is a combination of some of these details.
 
3. A perfect sign that there is something wrong with the live support, or even with the casino in most of the cases, is when you face a denial of getting any sort of information, before registering, just as Luciana has mentioned above! If you have something to hide from your future customers, than there’s something terribly wrong in your marketing! This must be considered as a bad casino practice without any doubt and such casinos should be avoided IMO!
 
4. Another way to measure the live support quality of service is how fast you get responses to your questions and are these answers always correct, exact and appropriate. If you ask for specific details regarding a withdrawal for example and all you get in return is some runaround, than quit that casino! If you are supposed to wait 5 minutes for every single answer, than quit that casino! If you don’t get enough polite and kind attitude from the support, than quit that casino! Do not make any compromise in the quality of assistance you get from the casino, because you deserve only the best!
 
Now I will afford myself to give you some tips how to get the best of the live support!
 
1. Always try to test this kind of support BEFORE joining any online casino! If it suits well in all the above, than go ahead! If not, than run as fast as you can from that kind of a casino!
 
2. Always try to provide the casino representatives with as much details of your issue as possible. The more they know about your problem, the faster it will be resolved!
 
3. Try to behave as kind as possible with the casino representatives! They are also human beings, have their own good and bad days, just like us and I am absolutely convinced, are doing their best in 99% of the cases!
 
4. Stay cool, no matter how serious the situation is! Do not swear, do not insult the staff and do not lose composure even for a second! Only one bad word might be enough to find yourself banned from the casino, so be smart!
 
I hope this is more than enough for now folks! Just let me know if you need anything else, and your guru will appear in the very second!

Another voice for this!

ValDes, Manchester, better listen to the ladies. Believe me, we're still ages ahead of you, when talking about things like "elegance", "beauty" and "exquisiteness", even regarding to a slot game!

So... I have a small wish then Why not giving us some information about the smaller casino softwares? I mean, we all know who are the giants like Microgaming, RTG, Playtech, Net Entertainment, Rival, Top Game, Bet on soft, Skill on net,etc., but we know almost nothing about the rest, less known companies
 
I know you will do it for me, right

Yeah, I guess, I'm done wtih Micrigaming for now!
Had a terrible session at Virgin last night!
Had a terrible week at 32Red last week!
Had a terrible monts at every single microgaming slot I try so far!
Enough!
...............Welcome, NetEntertainment!

ValDes, Manchester, better listen to the ladies. Believe me, we're still ages ahead of you, when talking about things like "elegance", "beauty" and "exquisiteness", even regarding to a slot game!

Yeah, I guess, I'm done wtih Micrigaming for now!
Had a terrible session at Virgin last night!
Had a terrible week at 32Red last week!
Had a terrible monts at every single microgaming slot I try so far!
Enough!
...............Welcome, NetEntertainment!

ValDes, Manchester, better listen to the ladies. Believe me, we're still ages ahead of you, when talking about things like "elegance", "beauty" and "exquisiteness", even regarding to a slot game!

Yeah, I guess, I'm done wtih Micrigaming for now!
Had a terrible session at Virgin last night!
Had a terrible week at 32Red last week!
Had a terrible monts at every single microgaming slot I try so far!
Enough!
...............Welcome, NetEntertainment!

Val you just need to win a big jackpot and build a house in England, plenty of bonuses for the taking here
 
already have an account at vernons but thanks Luciana! <3

I had to contact the support to get the bonus for 12th September, but eventually I get it. Thanks Luciana

Another voice for this!

Exactly Sloto
Do you know what this place reminds of? ... An oasis - calm, cozy and safe

Oh, don't you ever dare to complaint from Microgaming - I saw your screenshots!

Exactly Sloto
Do you know what this place reminds of? ... An oasis - calm, cozy and safe

I don't think so. He's completely lost without AskGirls

Now I see why the AskGamblers girls are definitely number ONE!

Hi, my dear friends!

Since these days I got lots of free time (yes, indeed, it's not a joke, sometimes it happens even to me ) and my fingers are eager to touch a keyboard again, I was wondering what would you like to know more about, concerning online casinos and everything connected with them? I've already wrote some guides for your convinience here and I'm pretty sure using them will help you very much and certainly will save you a lot of troubles and nerves. But there are still other casino, related matters you want to know more about, right?

I'm all ears, folks! Come on, tell me what is bothering you! Don't be shy.

Hi folks!
 
A few weeks ago I've decided to do something new, interesting and helpful, let's hope! And here we go - a brand new table, which I called AskGamblers.com Top 50 Quick Check List! It took me a lot of time, I sent and received dozens of e-mails, spent a few hours across numerous live chats, but finally got all the information!
 
Now let me tell you the reasons for creating that sort of table and for spending such a huge amount of time in something like this!
 
Maybe most of you have already noticed that in the last year or so too many online casinos obtained some sort of bad reputation, if not even worse. So, in times like this, in my opinion, it's a good idea to pay some tribute and respect to those casinos, which have managed to remain honest, trustworthy and loyal to their customers, despite all sort of economic and financial crisis, despite of the fierce competition for every single player and despite of the burning desire, every single business company has, to increase the profits more and more and more, sometimes on their customers expence!
Another reason to do this list, is to save you time, while looking for all these small, but very important details, like whether a casino give you the ability to flush your withdrawal or not, is your welcome bonus cashable or not, how long the pending period lasts and so on - my personal experience tells me that, all these details are crucial for your success and in an online casino most of the time, but are hard to find or not so easy to discover at least!
And finally, it will be just perfect if some of the checks in the table, like pending periods and flushing for example, become more and more popular and important to check, not only among players, but among the casinos too, because, to be honest, there's still much to be desired from most of their websites, regarding this sort of key information! I was stunned, while making all the necessary researches for the table, from the fact, that most of the casino's support representatives were totally unaware of what a "to flush a withdrawal" means? At least half of the checked 50 websites were quite laconic in stating their pending periods in a clear and visible way... Well, it's not an easy task to be perfect, but this is what are players like us for, right? To keep pushing and bothering the best with constant, irritating remarks, like "Hey, why don't you do that...", ""Why, don't you do that..."
 
Attention to US players!
Although there is not even a single casino among all the 50 in the list, which accepts players from the United States, I leave that column intentionally! Let all the members see, how cruel and totally unfare is to all US players, to be banned from most of the major and trustfull casinos and software platforms! As a compensation to all of them, I'm planning to make a similar table, dedicated to all decent casinos, accepting US customers!
 
Now, I'm leaving you to take a look at the table! And please, do not be harsh with me, if you notice some inaccuracies - I'm just a man, standing in front of the members, asking them to like me... Oh, come on man, wasn't that a cue from a movie?!!
(Tip: watch the movie "Notting Hill")
 
So, here is the table:
 



 
And here's the link to google docs in the original excel format for your convinience:
https://docs.google....RVBwWllmcUlJd2s
 
Your turn now!

Agree in 100%!
 
But the main advantage of this forum is something else IMO. I've been around such portals for a couple of years, have been a member in most of them, but this place is different. And do you know why?
Because, everyone here is friendly, i've never been insulted or blasphemed so far, no matter what my opinion was!
Because I've found here tons of useful information, guides and bonuses, of course!
But the most important is some of the members here, who are always ready to help you, despite how complex your problem is! They'll always treat you as even, not behaving as some mentors or as the local wolf pack, which is always ready to tear apart, those who are different! This is a very serious problem in many of the major forums, but still no sign from it here at the ASKG forum so far!
Thank you Luciana!
Thank you ValDes!
Thank you klarissa!
Thank you Black Diamond!
Thank you Greg!
You all rock!

Today, my friends, is a great day for me!
 
I managed to help a very close friend of mine from Austria, to resolve his issue about a 10K withdrawal denial from a major casino operatop! (Sorry, cannot mention names ) After a long battle (in which I was very seriously involved, but this is what the friends are supposed to be for ), he called me just an hour ago to say that he got the all the money in his bank account down to the last cent! He was so excited on the phone, screaming and yelling as some mad psycho, that in the first minute or so, I even didn't manage to understand what the ***** is going on!
 
And do you know why I'm telling you all this?! Because of only one reason! Nothing is lost until you have friends beside you!

Hi dear friends!

I was thinking to start this thread from a long time ago, and the only reason not to do it so far, is that I lost almost every single winner screenshot, I had done over the years, when moving from the old PC to my new laptop, back in the end of 2011! Luckily , I've managed to restore some of them, during the last three months, although my best hits - Marvel Hero Jackpot for 7500 euro and two times Marvel Extra Power for 3000 and 3500 euro, are totally lost, unfortunately!

But now... it's show time!
Let the others see your biggest wins! Make them be jealous! Let them dream about your terrfic hits! Show them why we play actually!


Here's the terms, in order to become a part of this wall of honour and joy!

1. Post only winner screenshots of at least 100x bet!
2. Please remember, that you can hide your name, (or any other personal details if seen such), the name of the casino, or anything else, you don't want to share with us, but the picture must be clear enough, so that we're all able to see what you got, right?!
3. Post as much as you can, and you will be rewarded!...With so many sighs!
4. Cheers for taking part in this glorious adventure! The beer is from me! ...And the crisps!

It was about time! I was on my way of drying to death!
I'm glad for you, and for you little son too

I have just found a new way to deal with my unhealthy desires of reversing, thanks to Luciana!
I will simply play for fun my fav games here at the site