bolas
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Posts posted by bolas
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Hello ValDes,
sorry if i seemed to "be too harsh". It is not at all my intention. I think you do a great and HUGE job. Just someone who doesn't know anything about web producing can't see it.
My real intention is, as I had the trouble and experience, to complete your info for next ones who follows...
By the way, just discovered another one at Atlantis Gold. I know it can be frustrating just to have feedback on faults and bad thinks. And that not even all casinos are so smooth and professional than others
As casinos aren't the most important think in live, THANKS A LOT TO ALL TEAM and keep up the EXCELENTE work.
Obrigado, we say at Portugal.
Miguel
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Hello, once again about a bonus offer:
What is presented here as a no-deposit bonus, shows this message after registering and claiming it at casino's lobby:
Could Not Claim Bonus At This Time:
- You need to make a valid deposit to claim this bonus.
Well, talked with Live Chat and presented the problem again
and that's what I gain, a loos of time:
"Please wait for a site operator to respond.
You are not currently in a chat session.
You are now chatting with 'Michael Jenga'
Michael Jenga: Welcome to Atlantis Gold Casino's customer support. May I have your email address please?
you: hello
you: Miguel here
you: user XXXXXXXXX
Michael Jenga: Hi! How are you today?
Michael Jenga: How may I help you today?
you: i followed the Askgamblers offer of your free spins bonus
you: and it says
you: Could Not Claim Bonus At This Time: You need to make a valid deposit to claim this bonus.
you: however, it is stated as a no-deposit bonus
Michael Jenga:
Michael Jenga: May I ask what bonus / coupon code you are trying to redeem?
Michael Jenga:
you: ASKG120AGJ10
you: can you please help on that?
Michael Jenga: ASKG120AGJ10 is a 120% deposit match bonus
you: well, ok, it is badly stated at forum then. thanks a lot
you: have a good night
you: over and out"
3 on a week.... I passed this one
Good luck to all
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Even we must aknowledge, day after day, the great work of AskGamblers team, my personal advice is to double check every terms of everything at all promotions with Live Chats or other means of contact. Just an exemple bellow as things can be misunderstood:(transcription of the Live Chat just after the register; before registering I was informed that everything will be as stated)Mike: Hello and Welcome to All Slots Casino’s Live Chat support. How can I help you today?Me: helloMike: Hi there, what can I do for you?Me: i've made the first 50 EUR depositMike: You are a new player with us ?Me: user XXXXXXXXXXXXXXXXXMe: yes, just registered after talking with one of your colleguesMike: Welcome to our casino than!Me: thanks a lot.Mike: We hope you have an enjoyable time playing with usMe: can you please credit me the 50 EUR bonus and the 40 free spins at Girls With Guns at the flash version, please?Me: I hope so tooMike: The welcome package bonuses are credited automatically, normally 10-15 minutes after the deposit is madeMe: ah okMe: and the free spins? it is not manually?Me: i came from the askgamblers linkMike: The free spins normally take half an hour or soMe: ...? 1 hour?Mike: Did you register your account from inside that link ?Me: can't you do it? it is enoying waiting for those automatic but not instant protocolsMe: yesMe: from that linkMike: Than you should have your bonuses shortlyMike: Provided of course that this is your first account on our casino and you have not received welcome bonuses with us in the pastMe: yes, i am in those condition. You can confirm itMike: ExcellentMike: We would like to welcome you to our casino and wish you the best of luck and enjoyment playing with us!Me: well, first bonus just arrivedMe: it lacks free spinsMe: but tey don't have WR, isn't it?Me: (the free spins)Mike: Bonus credits won on the free spins have wagering requirementsMe: Terms&Conditions:
Wagering requirements: No wagering requirements for free spins
NO maximum cash-out
Excluded countries: US and France.Me: aren't you in accordance with your EXCLUSIVE referral for this promotion?Mike: Payouts won while playing free spins are credited to a player’s bonus balance.Me: and, by the way, your collegue confirmed this before my registrationMike: According to terms & conditions of the promotionMe: there are no Terms & Conditions for THAT particular promotion. This is an agree with your referalMe: or isn't it?Mike: I quoted that from the terms and conditions on the link you just providedMike: where did you see the referral ?Me: me tooMe: Quote
Terms&Conditions:
Wagering requirements: No wagering requirements for free spins
NO maximum cash-out
Excluded countries: US and France.Me: what is then your opinion? As I told you, the last assistante confirmed thatMike: Yes I just read through the link you providedMike: Thank you for pointing this outMike: Allow me a moment to bring this up with the manager hereMe: and?...the free spins winnings areMe: ok, of courseMe: thanks for your kindessMe: *kindnessMike: Thanks for your patienceMe: not at allMike: The full terms and conditions of this offer do apply, the 'no wagering requirement' on free spins was intended to say that a player is not obligated to playing the free spins, and they expire 30 days after being credited if they are not playedMike: I see that this ad on AskGamblers can be confusingMike: And will pass this on for review with casino managementMe: ok, I see. As you can imagine, nobody infers that from the stated words. Hope you understand.Me: I will not be enoying, just want to be sureMe: well, over and out by nowMike: We are glad that you were here to point this outMe: thanks a lotMe: byeMe: MiguelMike: We are thankful when our players help us become aware of the advertisements on different sitesMike: Ok MiguelMike: Have a wonderful day!Mike: It’s been a pleasure to assist you. Thank you for using our Live Help service and remember that we are here 24/7 for your convenienceWell, it is up to each one of you to be alert to the need of not click and go without critical spirit and direct contact with each casino. For me, is the second time in two weeks that a stated promotion is not exactly what it seems.Good luck to allMiguel
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