Hello team,
I am writing to request urgent assistance regarding a withdrawal issue on the 1xBet application. Despite multiple attempts, I have been unable to complete a single withdrawal.
Details of the Issue:
ID: 623635635
Location: Egypt
Deposit Methods Used: Credit Card and Instapay
Previous Withdrawals: Successfully processed via Instapay
Current Situation:
The only available withdrawal options on my account are Visa and Mastercard.
I have attempted withdrawals to my credit card multiple times over the past 3 days with varying amounts. Each attempt fails with the error message: “Declined by operator. (Payment processing error)” within 10–15 minutes.
Actions Taken:
Contacted the security department via my registered email approximately one week ago, as advised by the support team on chat, to request activation of Instapay as a withdrawal method.
Made deposit using Instapay to facilitate activation, but the option remains unavailable.
Despite repeated follow-ups on chat for the past week, the issue remains unresolved.
I am prepared to provide any necessary documentation to verify my case. Please prioritize resolving this matter, as I urgently need Instapay activated as a withdrawal method.
Thank you for your prompt attention to this issue.
Best regards,
Ehab Ateem
