I created an account on bovada in early November. I never accepted a single up bonus, only deposited with crypto. I deposited 2700 and ran it up to 6100 dollars. I requested a withdraw and they declined the withdrawal and disabled my account. I provided all docs, selfie, ID photo, and bank statements pull to show proof of address. I never had an account before with this book and did not use a bonus in any of my winnings. All my winnings came from slot play and I did not hit a jackpot, just multiple good hits.
my account has been disabled since 11/28, customer service chat has promised I will get my money once review is completed. It’s take a month and I don’t hear anything back yet. I really need someone to help me here please. I broke no rules with them.