saurabhk124

Open Letter to Betvibe Casino To the Betvibe Management Team, This letter is written publicly and respectfully in the interest of transparency. I played on Betvibe using only live casino games. I did not use any bonuses, promotions, or automated tools. All deposits were made from my own UPI account, and I fully cooperated with your verification process by submitting genuine identity and bank documents. After requesting a withdrawal of approximately INR 8,000, my account was closed. On 22 November 2025, I received an email stating that the closure was made under “Clause 11” of your Terms and Conditions. No specific sub-clause was identified, no explanation was provided, and no evidence was shared. Since that communication: I have received only automated ticket acknowledgments. Live support informed me that there would be no further communication. My requests for clarification regarding the alleged violation and the status of my remaining balance have not been addressed. I respectfully ask the following questions, which remain unanswered: Which specific Clause 11 sub-section (11.1–11.11) was allegedly violated? What exact action or behavior led to this decision? What is the final status of my remaining balance, and on what basis? A gaming operator’s responsibility does not end with citing a broad clause. Transparency, basic explanation, and communication are essential for player trust. A decision that affects a player’s funds should be accompanied by clear reasoning, not silence. This letter is not written out of hostility, but out of disappointment. I am requesting only clarity and fair treatment, not special consideration. I hope Betvibe chooses to respond transparently and demonstrate accountability, not only for my case, but for the confidence of all players who rely on your platform. Sincerely, Saurabh Kashyap Username: mami64 Registered Email: [email protected]

I never took any deposit bonus and i was completely playing with my own funds . I played only live casino games and my deposits were via UPI (google pay) at first i deposit Rs.3000 then deposited Rs.500 and then again deposited Rs.500 Total of Rs.4000 then play live casino won a total of Rs.8000 then I felt to withdraw the money first i tried to withdraw Rs.6000 which was in waiting status which i felt odd it was more than an hour or something like that then I tried to withdraw Rs.2000 and that also shows waiting status for a long period of time which was odd because I always withdrew funds from Betvibe.com and they approve the withdraw quickly .Then I approached the Betvibe Support and they asked me to submit November bank statement that you deposited the money from to the betvide wallet , I gave them Everything (IDs,Bank statements upto 6 months ) and then They closed my account and witheld my funds Forever no Explanation , No player support or protection just slammed the Door on my face with constant emails and automated ticket generation , no reply of any sort then felt helpless , looted ,ignored I chose the forums for SUPPORT!

Hello everyone, I would like to ask for some guidance regarding my current situation with Betvibe Casino. My account was closed immediately after I requested a withdrawal of approximately ₹8,000. I had already completed KYC earlier, and my documents were approved at that time. When the closure happened, I submitted all requested documents again, including Aadhaar (front and back) and my recent bank statement. Since I did not receive a clear response from the casino, I filed an official complaint through the Anjouan Gaming site seal validator. I received a confirmation email from the regulator, and they CC’d the operator. As of now, it has been around 13–14 days since submission, and I have not received any further updates from either the casino or the regulator. I am aware that the operator has up to 30 days to respond under the dispute process, but I want to understand what other players’ experience has been with Anjouan cases and whether delays like this are normal. I am not accusing anyone; I am only trying to understand the correct steps and what to expect. Any insights or advice would be appreciated. Thank you.