MANOLIS96

No, I wasn’t card counting. It’s not even possible to do that in online Live Blackjack, since the cards are constantly shuffled and there’s no fixed deck to count from. I played fairly and followed all the rules, without using any bonuses or external tools. Their accusation simply doesn’t make sense and seems like an excuse to avoid paying legitimate winnings.

I have already emailed Anjouan Gaming about this issue, but I haven’t received any reply from them so far. If anyone can suggest any other action I can take, I’d really appreciate it.

Thank you for your reply. They never provided any proof or explained which term I supposedly breached. I will also upload a photo with my winnings.

I want to warn other players about Winstler Casino. After completing full KYC verification, I won €19,000 on Live Blackjack (no bonuses used). When I requested a withdrawal, they closed my account and kept all my winnings, claiming a “breach of Terms” without proof. They only refunded €290 of my €500 deposits and have ignored all my emails for over a month. Even the licensing authority Anjouan Gaming has not responded. Please be careful — this casino is not trustworthy.