Kimbo85

Thank you for your response and for taking the time to explain. However, in my case I don’t think this rule applies the way you describe. The money I played with was from the free spins, yes — but the casino required me to wager the winnings 50 times before any withdrawal was even possible. So I couldn’t withdraw anything at that stage, even if I wanted to. While completing the wagering, I won over $6000 and the balance was fully credited to my account. I continued playing for quite some time without any warning or restriction from the casino. Then, suddenly, the entire balance disappeared. If the rule was that winnings over $100 from free spins are invalid, they should have blocked or capped the balance automatically — not allowed me to wager and play normally for days and then remove everything later. To me, this looks like a failure on the casino’s side, not mine. Players can only follow the written rules and the system in front of them.

Hi everyone I’m posting here because I believe I’ve been treated very unfairly by LuckyWins Casino. I joined recently and participated in their Daily Beginners Blitz promotion, where I received some free spins. After completing the spins, I had around 100$ in my balance. I then used that money in regular gameplay (not bonus spins) and ended up winning over 6000$ The balance was clearly visible and playable for quite some time. Then, suddenly, my entire balance was removed without warning. When I contacted support, they told me that I could only win a maximum of 100$ from the free spins. However, the terms only state that this limit applies to the free spins themselves, not to any winnings obtained later from normal gameplay using the credited balance. I’ve already contacted support and explained everything in detail, but they refused to pay out. I’ve also submitted a formal complaint via the AskGamblers Complaint System. Has anyone experienced something similar with LuckyWins or another Curaçao-licensed casino? Any advice on what steps to take next or how to make my case stronger would be very appreciated. Thanks in advance for your help,