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Is the same information that security department send me the 10/10.

The terms and conditions you guys can find the section 2//31-38 more or less.

Of course, the think is the image that I have is in Spanish because my account is in Spain.

Their T&C of 22bet.com says that the deposit made from the costumer they should be refunded even had two accounts.

@Flatzem888 @cocopop3011 It was not my first deposit, it was not my first time gambling, I wanted to say that I made a deposit with my money and the casino game is gonna take because I'm under violation of their terms, something that for me is ilegal. I understand that they close your account and they can block you, but at least they should return the money that you made the deposit.

@Flatzem888Well, my first deposit was 793€, and I played JetX, for two or three times and then I won this money.

Hello everyone! 22Bet decided to block my account on October 10th. They sent me a nice message saying they did it because I had two accounts. Okay, I’m not complaining about that... but I’m really frustrated because there was money in my first account before they closed it. They told me they would refund the money, but after 11 days and 15 messages, I only received another email from them ([email protected]) saying they would reply when it’s my turn. Has anyone had a similar experience? How long does it usually take for them to respond and solve the issue? Will they actually refund the money that was in my account before it was blocked? The total amount was €1,330.55 — part of it was a deposit and part was a win. I sent them another email on October 18th and I’m still waiting for a reply. Unfortunately, the ASKG team also doesn’t want to help me.

@cocopop3011 Hey thanks so much for your help. Well they are not looking for my medical certificate, they already blocked my account. I'm just waiting that the block department put in contact to me to transfer my money, as they told me. Costumer service (online chat) they're only telling me that I should wait for an answer, that's all. I already put in contact with the regulation by phone and by email, but I never get an answer back. I also put another complain, hours agoz with images and explaining the situation that my account is closed with money inside, hope that they're not rejecting again.

@cocopop3011 I already presented another complain, with the problem that my account is close and I didn't received my money yet since 10/10 in my bank account. Please if you can talk with the complain team that can not rejected my complain ??

@Did you know something about it ??

My ID player is 1388882293 in 22bet I'm not gonna put any more details for security reasons, you know.

@cocopop3011 Hey thanks so much for your help. Tell me something asap, I'm just desperate, today is been the fourth day to not know anything about the block department. If you need images as a proof let me know.

No, this is related that my gambling account is blocked with money inside, and the block department from 22bet, doesn't response me

@cocopop3011I know what you mean. Is been right now more than 72h and the block department not contact to me for making the transfer. Customer support are telling me that it takes time, but how much ?? All of this situation is really frustrated. Any recommendation ?

@cocopop3011I submitted all the documents, but even like that the complain team rejected my case. Right now I just created another complain saying that the close my account but there is money on it, but since Friday I'm not receiving any answer from 22bet casino.