I get the same response on chat everytime and noone answers emails.
"I'm really sorry for the delay with your withdrawal. Our financial team is handling a high volume of requests, and sometimes security checks can take longer than expected. These steps are in place to keep everyone safe. Your withdrawal will be processed soon—thanks so much for your patience.
Thanks again for your patience. If you need anything else, just let me know. Hope your day gets a little brighter!"