Hi everyone,
I’m posting here to share my experience with Platincasino in the hope of getting support or advice – and possibly help others avoid what happened to me.
On June 3, 2023, I deposited and lost €24,000 on Platincasino. After the session ended, I received an automated email from their system saying:
“As long as your player account has not been verified, a deposit limit will be set to €150.”
That was the first time I realized my account hadn’t even been verified.
Despite this, the platform allowed me to deposit far beyond their own stated limit – 160 times more than what should’ve been allowed for an unverified account. There was no identity check, no source of funds request, and no intervention, even after obvious red flags like asking for a bonus after losing €6,000.
This is not about chasing a loss. It’s about a platform failing to follow basic compliance rules meant to protect players – especially vulnerable ones. I had even previously mentioned my gambling problem to their support team, yet no action was taken.
I’ve now submitted a formal complaint through AskGamblers and prepared to escalate further if needed. But I’d really appreciate any advice from people here who:
Have dealt with Platincasino before
• Know how to get through to them
• Have successfully claimed a refund in similar cases
• Know the most effective channels (MGA, Curaçao GCB, ECC etc.)
I have full documentation (emails, screenshots, account logs) and I’m happy to share more details privately with anyone willing to help.
Thanks in advance – even just sharing or replying helps keep this visible.
I want accountability not just for myself, but for others who might go through something similar.
