Pleaseshuffle

This happened on mrvegas. At first they usually put it back within minutes, but I always have to go through support. 3rd time, I took screen shot, as this doesn't show up in history and gave this to Mr Vegas support, this happened in total 6 times over 4 hours. All info given here, they mentioned 24 hours. I am at 48 hours and nothing from mrvegas support or pragmatic support, funny enough pragmatic had blocked me after the 6th time. Do I file this under complaint? Total monies is 250 here.