JayzFrost

Complaint Summary: I have had an incredibly frustrating experience with Stake Casino, where I’ve been subjected to unfair treatment, arbitrary account restrictions, and denial of bonuses that I rightfully earned. After numerous attempts to resolve these issues with their support team, I am still left without a resolution, and the situation remains unresolved. Here’s a detailed breakdown of the events and why I believe I deserve fair compensation for the mistreatment I’ve faced. 1. Account Restriction and Unjust Handling of Self-Exclusion Date of restriction: My account (username: JayzFrost) was placed into withdrawal-only mode on August 26, 2022, without a proper explanation or investigation into the matter. This came after a retracted message I sent on the platform, which Stake interpreted as a potential sign of self-exclusion. No formal exclusion process: The restriction was imposed without following any formal self-exclusion protocol. Instead of addressing the issue with due process, Stake’s approach was arbitrary, leading to a year-long restriction where I couldn’t access my bonuses or withdraw funds. This was never clearly explained to me, and I was not given any substantial assistance in resolving the issue. Inconsistent Treatment: While my primary account was restricted, Stake allowed me to open multiple accounts, where I continued to play without restrictions. However, they denied me access to bonuses I was rightfully eligible for on my first account, essentially robbing me of what I earned. This raises serious concerns about Stake’s internal policies, especially as they did not impose the same restrictions across all accounts. 2. Denial of Bonuses and Unfair Disqualification from Promotions Missed bonuses: Throughout August 2022, I was actively participating in promotions and meeting the eligibility criteria for bonuses, but due to the arbitrary restriction on my account, I was denied the bonuses I earned. I had been actively engaged in wagering during this period, but when I tried to claim rewards, I was told that I was no longer eligible. The $5 Million Birthday Race: This is where things get particularly frustrating. In your communications, Stake claimed I was not eligible for rewards due to my account being restricted, yet, at the same time, I was allowed to participate in the $5 Million Birthday Race—a promotion where I earned points. This contradiction speaks volumes about Stake's inconsistent policies. How can I participate in one promotion but not be eligible for others? The reality is that Stake allowed me to participate in a high-stakes promotion while simultaneously denying me legitimate bonuses. This suggests that the restrictions placed on my account were done in bad faith to prevent me from claiming rewards, including those I earned in the $5 Million Birthday Race. Expiration of Bonuses: After my account was disabled for a year, my bonuses expired due to Stake’s arbitrary action, leaving me with nothing. They took deliberate steps to disable my account so I would miss out on my bonuses, and now they claim that these bonuses are no longer available because of the expiration date. This is an obvious attempt to avoid paying out what I am entitled to. 3. Lack of Accountability and Inconsistent Responses Unhelpful Support: Over the past year, I have contacted Stake’s support multiple times to resolve this issue, but I have received nothing but generic replies and a lack of real solutions. They continuously refer me back to their Terms of Service without addressing the key points in my case or offering any form of compensation or accountability. This has only added to the stress and frustration. Ignoring Key Points: The issues I raised regarding Stake’s failure to enforce their own policies and their unjust denial of bonuses have been ignored in all of their replies. Instead of reviewing the specifics of my case, they continue to give me the same irrelevant responses, which only proves they are not taking responsibility for their actions. 4. My Demand and Why I Deserve Compensation What I’m asking for: I’m requesting a full review of my case, including an investigation into the year-long restriction placed on my account, the denial of my bonuses, and the expiration of the bonuses due to Stake’s deliberate actions. I am seeking compensation for the bonuses I was unjustly denied, and for the time and funds that Stake has effectively stolen from me. What I believe I’m entitled to: Given the circumstances, I firmly believe that I should be compensated for my losses in the range of 10-20k, based on the bonuses, funds, and promotions that were rightfully mine but withheld due to Stake's arbitrary actions. Bad faith and inconsistency: The fact that Stake allowed me to participate in high-stakes promotions like the $5 Million Birthday Race, while simultaneously denying me access to earned bonuses, shows a clear pattern of bad faith and policy manipulation. It is evident that Stake acted in a way that was designed to prevent me from claiming what was rightfully mine, and they must be held accountable for their actions. Conclusion: Stake Casino’s treatment of my account is completely unacceptable. I’ve been deprived of my rights, and after months of being ignored and misled, it is clear that Stake is intentionally avoiding accountability. They manipulated their policies to ensure I couldn’t claim the rewards I earned and failed to act responsibly in addressing my concerns. I’m posting this to raise awareness of the issues I’ve faced, and I hope that other players can learn from my experience. I’m also seeking advice from other users who may have gone through something similar or who may have any recommendations on how to escalate this issue further. If anyone can provide advice on next steps or share their experiences with similar complaints, I would greatly appreciate it. Thank you for reading, and I look forward to hearing your thoughts. https://imgur.com/a/EuK6Hwv < Here is proof of the conversation to make you guys have a deeper understanding. I hope someone can help me with this.