This has happened to me as well. Here's my exact Trust Pilot review, which I have just left:
I would like to add myself to the cacophony of people who have been scammed by this website. I've been playing in online sportsbooks and casinos for 25 years. I've been on, and taken withdrawals from, dozens and dozens of them. And I have been paid every dollar I requested from every single one of them. Until I played at BetPlays.
I always take casino reviews with a grain of salt -- there are always lots of negative reviews for every casino. But please, dear reader, understand me when I tell you this: BetPlays is a scam, period, end of story.
I deposited a little to get their first (of three) welcome bonuses. I did pretty well and requested a withdrawal. It took 8 days but I was able to get it.
After losing my second deposit and bonus, I went for the third one, and did very well. I requested a withdrawal after rolling the bonus over, but after 10 days I still had nothing. Started in with the customer service, all they said was "it's been escalated" and "it's with the Finance department". That's when I started really scrutinizing the reviews... and I started to see the same pattern with player after player. They were all banned, citing rules 3, 9, and sometimes also 16, in the terms and conditions.
Sure enough, last Monday, they did it to me. First time in 25 years of online gambling that a website seized my money. I've been screwed out of CAD1,600, but looking at other reviews on here, I see BetPlays has screwed many, many players out of much, much more money.
