twentyon3x

still no updates btw

They don't... They belong to GCB.cw... and they ignore all the players complaints so im fucked basically. At least i'll report everywhere this scammers. That I can assure

does anyone has any idea about how can I contest it? housebets completely ignores all my emails ... same for [email protected]

Yes it is valid as Blackjax said. I never used any VPN . I contacted them before making any deposit and bet.... they told it was legal, at same time I contacted the Portuguese authorities but they replied only 1 week later saying the opposite... on March 8, my account was terminated because... it is illegal. I'm just requesting my deposit sum - they say they knew only onn March 8 but I proved it is wrong with evidence from February 28. I never used any VPN - no need to - I'm portuguese living in portugal and the site fully works from here... I contacted GCB but I got no answers 2 weeks passed already, and I believe they will never answer so I'm on a deadend. I tried to reach CEO's etc through linkedin and others networks, but no updates so far. Also no reply to any of my claims on Trustpilot. I just want my funds back and move on!

The casino stated that my account was restricted "once the user disclosed their location," which is inaccurate. Prior Communication: On February 28th, I contacted their support to confirm if playing from Portugal was permitted. They confirmed it was, as evidenced by this screenshot: https://i.ibb.co/SDY3dcDs/Screenshot-2025-03-09-231923.png SRIJ Contact: On the same day (February 28th), I also contacted the Portuguese Gambling Regulatory Authority (SRIJ). I received a response days later informing me that the casino's license was invalid in Portugal. Account Blockage: Despite the casino's initial confirmation and my inquiry with SRIJ, I continued to play, having open bets and a balance in my account. On March 8th, the casino blocked my account, stating I could not play from Portugal. Refund Request: I am requesting a refund of my deposit amount, specifically for the period between February 28th, when the casino confirmed I could play, and March 8th, when they blocked my account. I am not requesting any potential winnings, only the deposited sum after they confirmed I could play. Casino URL: https://housebets.com/ Balance Clarification: At the moment of the account closure I had a balance and open bets. Regarding your question about my balance, I had a balance and open bets at the moment they closed my account. I do not have a precise number, but I had money in the account. Furthermore, I believe that the exact amount of my balance at the time of closure is irrelevant. The casino was aware of my location on February 28th, as demonstrated by the attached screenshot. They were negligent in confirming that I could play from Portugal. Eight days later, they claimed they were unaware of my location and that it was prohibited. They are responsible for this oversight. Thank you for your assistance in resolving this matter.