Subject: Complaint Against Casino Tip-top.bet (Sapphire Summit) for Account Blocking and Theft of Funds
Description of the issue:
I would like to file a complaint against the casino Tip-top.bet, owned by the company Sapphire Summit, registered in Costa Rica. My account was blocked without explanation, and my funds totaling 5500 EUR were stolen without any legitimate reason.
Casino Information:
• Company: Sapphire Summit
• Registration Number: 3-102-921450
• Address: Puntarenas, Garabito, Jaco, Avenida Pastor Díaz, Costado Este de Municipalidad, Bufete Sánchez Chavarría
• Website: www.tip-top.bet
Details of the Complaint:
1. Account blocked:
• My account was blocked without prior notice and without any reason given.
• I attempted to contact their customer support but received only general responses, which did not address the issue.
2. Theft of funds:
• After the account was blocked, I discovered that my funds of 5500 EUR were either withdrawn or frozen.
• I met all the casino’s terms and conditions, but I have not received an explanation as to where my money went.
3. Attempts to resolve the issue:
• I have reached out to the casino several times, but each time I was met with disregard for my inquiries.
• The responses from their support team lacked specifics, and they refused to provide me with information about my funds.
4. My actions:
• I followed all the casino’s verification procedures and requirements for confirming my identity.
• All my transactions were legitimate, and I have proof of all deposits and bets.
Requested Actions:
• I demand that Tip-top.bet immediately unblock my account and return my funds of 5500 EUR.
• If the casino fails to meet my demands, I am prepared to file complaints with the regulatory authorities in Costa Rica and international gambling organizations.
Contact Information:
• Name: Armen Shamoyan
• Email:
[email protected]
Please assist me in resolving this issue. I am willing to provide all necessary evidence for the investigation.
Sincerely,
Armen Shamoyan
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