sainhwinder

No I wasn't smart enough to do this. I think they escalated it further on when i replied to the email asking for a further review but it's been like 5 days now and no reply. I'll update this as soon as I hear the conclusion

So here's the story: I've been playing at the site quite often and at some point I even achieved a VIP status there. Everything has been smooth and had nothing to complain (except for the 5€ withdrawal fee) until today. They offer a reasonable amount of free spins against minimum of 30€ deposit every day and today I deposited 30€. The initial deposit did not reward me with any winnings, but the 80 free spins on Mustang Gold gave 12ish Euros and somehow I managed to grind it up to over 3500€ at some point. I am well aware of the 5€ max bet while wagering a bonus. However, there was one single misclick in Bonanza Megaways as the bets move up 1-2-4-6€. I played that round - did not win anything with it. Eventually I placed a 2500€ withdrawal which was declined by referring to this single winningless round and therefore I am left with nothing. I tried to negotiate about this on a quick chat but as expected, it is above their paygrade and could not do anything about it. Again, I know I broke the terms, but is there no room for being on a players side on these matters?