Hi all,
I recently fell into the Facebook Ad trap and clicked a link to 2 online casinos, B W & S C (I have purposefully obscured the names as I don't want to drive anyone there)
After depositing around £300 between them (winning £184 on one) they have refused to pay out without a valid passport picture and have closed the account.
I have read and reread the terms and conditions and they state they are 'self regulated' (yeah I messed up big time) and that they don't accept players from the UK (urg, Always read the T's & C's). this being said when I signed up i used my UK address and was allowed to sign up and play and deposit on the site.
Since they closed the accounts I have spoken to both companies:
SC: 'If a player signs up you agree to the terms of use on the website, meaning if you sign up you will no longer fall under the UK jurisdiction'
BW:
Me: Please refund my deposits.
Them: we cannot process a refund without a valid passport photo. *closed account* funds are locked to the account.
(chats are abbreviated but I did get screenshots before closing as evidence)
My question is, if I went to my bank to issue a charge-back on these casinos, as I truly believe them to be a scam with no hope to withdraw, with this evidence, would I be successful?
I know a lot of people will say "you deposited, you lost get over it" but as a gambler I play at casinos and lose and move on I get it, that gambling, but this felt like entrapment and they know the scam they are playing. I don't trust them to send photos of my passport to try to retrieve the funds owed.
Should I take the hit and move on or contact my bank and try to recover these deposits?
TIA!
T