Cheliko

Hello, I have received an email from Sugarcasino that I have received free spins in a new game "loner". I played them and won about 250€. From there I played some other games and won about 5000€. The payout was canceled due to the bonus condition: https://ibb.co/ggp27Dw My balance was reset to €50. Now my question: The money was won in other slots, is the reversal correct?