john_gambles33

but according to this article - https://mybettingedge.org/mental-health-gambling-refunds-what-are-they-and-are-you-eligible/, some people can get a refund unrelated to failed self exclusion.

I read an article that claims casinos sometimes can be forced to give refunds to players who have lost money if they can prove it was due to mental health. Is this true? I am guessing it's a UK thing but I find it surprising because i think it is unfair to refund players their losses.