Slotfather408

That is unfortunate,  because I didn't know that the game had a bug. Nor did I purposely attempt to take advantage of or exploit that. My bet was set on an amount on the game.. and each time I hit the spin button money was being deducted. And like wise when I gained. I don't understand how I was to know something was wrong when I was going up and down. How is a player supposed to report or stop his play if everything looked normal. I understand policies are established in an effort to cover all foreseeable instances , likewise to prevent players from intentionally and purposely exploiting these kinds of situations. However , when this happens to a player unexpectedly,  and he IS NOT aware of it , that means he must forfeit his winnings. This clause in which you stated , was the reason for my winnings to be taken, and your statement insinuates that I was fully aware of this. And I will tell you that , if this "BUG" affected my game play, and depicted a zero bet on one end. It didn't on mine. And I was unaware of this. I know that no matter what, bitstarz has made there decision,  and the player is in the wrong. For something beyond his knowledge or control. And obviously blaming me for yours and the providers err. Thank you for your feed back.