Maybe the score was bit low on the initial review after having to contact the support about the same thing for 10th time. Still I should be able to say that I had issues or did not receive all free spins when event was going on. Or that all the withdrawal options were not available when they werent. It does not matter if the support says that you can use this other method to withdraw instead. I am being asked to provide evidence to post a review? What kind of evidence am I supposed to come up with? I have few of the chat contact messages. Am I supposed to add those to the review?
"Dear @Lostedge, Thank you for using our leave-a-review feature. Please note, your comment has been reported by the casino, and additional evidence has been provided, proving that the casino has been following the terms of this particular event and that the casino support assisted in the situation when the chosen payment option was not available, suggesting different one, adding the information on what steps should be followed in order to process the withdrawal. Due to the above, please note, your comment has been removed. We are sorry for the inconvenience and we thank you for your understanding."
To me it seems that the casino is aggressively going for the negative reviews that they do not want to affect its total score. If the reviews did not contain enough "facts" why were they approved at first. One was approved by other support agent.