HelpIsNeeded

I've been having massive communication problems with Prime Slots. So far I haven't heard from them once. There 'live bot' hasn't replied once and they haven't answered a single email since I registered to use them. I have uploaded all documents asked too and under a withdrawal of mine it still says player pending. Pulling my hair out here trying to get any answers from them. Anyone a similar experience? Or advice as to how I can get in touch?