Defaria

Fantastic news and you're welcome. 
It may turn out that this is very well a bug, but you are at least owed the courtesy of proof! If I won that amount of money myself only to be told by the casino it was an error, I would want proof so you are most certainly owed that at least! Good luck with your complaint. 

Complaint has been published!
Thank you to everyone following the story and who helped along the way!


@cocopop3011 Thank you for helping me get this complaint through. Without your connections and support, I probably would have given up after the first submission.

Now I just hope for a response. It will be nice to get some clarity and closure about this.

Will be moving on to other casinos.... any suggestions for New Zealand Players?

Cheers!

@Defaria - Please can you now try and submit a new complaint. You must make sure you told them everything in your first complaint and include the following:
1/ Please make sure that say that you have not received official confirmation from the casino that they have contacted Wazdan. 
2/ Include the winning screenshot you posted above
3/ Please include proof of all your emails and make sure you can see the time and dates 
4/ Any other evidence you have to support your claim
5/ Please mention that when you asked the casino to contact Wazdan and provide you proof of the malfunction all they gave you was said screenshot
You can submit the complaint for the team to consider. It is best to include as much information as possible and do not leave anything out. Good luck. 

Thank you to everyone who took the time to read and reply!

I have decided to go through the complaints channel AGCCS.