Rashata

I will leave a rating on their casino page. And it would be nice for other players if you noted on their casino page here that a negative point is that they don't provide immediate gambling protective tools. (this you can easily check my making an account and go to their responsible gambling section:) ) Thanks.

Fair enough. I don't agree with your conclusion at all. But it is what it is. Casino and gambling is a nasty business.

Noted. But in this case they replied with an email that, in my interpretation, meant that they understood my point. Hence the "we're sorry that you wish to close your account". So you're saying this is a dead cause and they have done nothing wrong? If so, I have to trust an expert and leave it there. But it's a shame, as this has cost a lot, and I clearly tried to stop it. Thanks.

Wow. What's up with this offensive stance you've taken against my claims. I want to enjoy my gambling, but when casinos do this kinda stuff it worries me. They don't have any tools users can use to stop them instantly from gambling. Usually casinos have deposit limits, break tools etc on a page. However it doesn't seem like you believe a word that I'm saying or uploading, so what's the point of filing a complaint? The casino will have everything on record, and I'm not lying or twisting anything here. When someone says "Close my account", that means self exclusion. They even replied? But failed to close. (check new attachment) This mysterious break was via live chat. As mentioned(!) in the first complaint, I asked for a live chat transcript on email, but never received it (this is something the casino has to look up as I obviously don't have proof of this without the transcript). This live chat happened 10th August, also mentioned in complaint. I can check if this is something that would help my case, but If I did gamble within 24h after I sent my email, then ok, if that's the rule then so be it, whatever I unfortunately spent after 24h should be up for refund. Because my account should have been closed then. I'm not used to complaining against casinos, only once before, so sorry if I'm missing stuff out, but please just ask or help me with it. That's the point of a forum no?...

Hey. What do you mean by flooding? The first two got rejected so I was asked to do it again but with screen shots. So I did. The third one is my mistake, I forgot to attach the documents... But in the rejection response from you it says that I should provide email of me asking of self exclusion. That's what I did? See attachment here. If there's something missing from the email, just let me know what specifically. Thanks! And the other point you made in the rejection is that it's only three hours between the mail I sent and response from rabona. That's exactly my point, they responded, but my account didn't get closed? So that's not following own protocol right? My account was closed yesterday after I asked and asked. (which I have an email about of course and will upload). So considering this. Can I file another complaint or how should I go forward here? Thanks

Hi. Thanks for the reply. In the attachment that got deleted was the date that I sent the request and which I got a response from too. It had gone six days. In the terms, as you can see in the picture, they say within 24 hours the account will get closed. So it's on them, since it's been over 100 hours? Of course, an admin might know better so let's see. PS. I asked and asked via the chat, and they eventually closed my account. But the case of wrongdoing and refund still stands.

Hi! I've been playing at a casino called Rabona for a few weeks. Very good VIP stuff and bonuses. But when I win I usually go on a break, but at this casino it wasn't possible. The chat said they don't do breaks with funds in the account? After I emptied the account, I sent an email so they can close my account. They said they've contacted a relevant department and will come back to me. It's been a week. So my request is ignored and money lost. Is this stuff legal? Should I not be able to get a refund of the amount I've lost after the close account request? Inputs are appreciated. Thanks!