Hi, i have the same problem( it's looks like misunderstanding.
my complaint was rejected "a violation of AGCCS Guidelines, section Multiple complaints referring to the same issue". I just explain the situation in different words. As support told me. There are dozen of similar complaints that have been published. What's wrong with mine?
For example, Absolutely the same: https://www.askgamblers.com/casino-complaints/bovada-casino-account-with-active-bets-worth-usd1-300-disabled-without-any-further-explanation
https://www.askgamblers.com/casino-complaints/bovada-casino-account-reactivation
Bovada disabled my account for absolutely no reason, I don't have any attention to the bonus abuse and i didn't brake any rules. I confirmed my identity and i have one and only account. I have been contacting the support team and only get automated email responses. I've done nothing wrong. This is my first and only account I'm not being accused of having multiple accounts. I deposited bitcoin from my wallet into my own personal Bovada account. I gambled in fair games they offered with no bugs errors or malfunctions. IPlease help me get my account back.