TimetobeUnited

It is a good possibility to have tbh. I think we won't come any further in this discussion and this will be my last post, the plan is to wait for the operator to get back to me with their PoV on this situation and after that we will see what happens. Thanks everyone who was contribute to this discussion and I wish you all luck going in to the future, and remember, it is never to late to stop gambling :). I felt so much more energy during the last days than ever, even if I have this situation going on. I will never go back to that dark place which I think some of you are in, and I hope that you who thinks that you gambling too much accept your losses and quit it. All the best. Time to be united.

What is the circle?

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Hi again,

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Thanks for your reply. Yes, I am of course disappointed of the AGCCS not even trying to help me with the case, and especially not telling me in the rejection-answer that it is because they don't see any proof of me mentioning gambling issues but instead passes that information directly to ValDes who adds it publicly, like a try to offend me and my situation. I think that is not OK but that is my opinion.

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Hi Pinnit, thanks for your reply. In my case I think there is something wrong with the process and I think I know what is not working. We will see what the compliant team replies, but I’ll keep you updated about the process. I don’t think this casino was doing it on purpose, just a bug in the process and therefore I hope they see my claim as valid. I think casinos have a responsibility for gambling issues, but I do also think that they can’t identify everyone by alghoritms, but when you indicate or telling them that you have it they are responsible to act properly. As you can see in a similiar complaint I refered to but with another casino, the player did not use the RG-tools provided but asked them via Mail to be permanently closed which did not happen. The casino accepted that they were wrong and even gave this player a compensation for their handling of the situation. I don’t say that this automatically means I am right, but regarding using the the RG-tools or not, I think it is applicable.

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Exactly, and to selfexclude for that period of time you need to contact them via e-mail which I did... if I would have used the temporary self-excludement with maximum 30 days I would be able to contact their support and open my account again? Or am I thinking wrong?

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