EADC

So i had a little bit of a win and summoned up enough strength to hit the withdraw button. Naturally it tells me to upload documents before it will be processed. The I.D and utility bill is not a problem but the debit card I use to deposit had been lost since the day after I got it all those years ago. Has anyone had any experience with trying to withdraw without the card to show them? Any advice would be a great help. Thanks.