[Bonus money simply gone after contacting customer service ??]

Thanks i Speak with the customerservice

Im from Germany my englisch is Not so good noo......my englisch is Really Bad i had not understand this all i translate the answer and now i understand

[Bonus money simply gone after contacting customer service ??]

Hi, I have a question, I am new here and received 50 free spins from betzest casino yesterday. Thanks to this forum. I played this and won 9 euros. Then I switched to other games and then won almost € 600 with the play money. Since I did not know if the play money could be converted into real money, I asked the customer service. When I had my answer and wanted to go back to the game all the play money was gone. Now my question is normal if I get a special bonus that the winnings will be canceled after 2 hours. ?? I would be very grateful for the same experiences or solutions

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Hello please send me my freespins in my Account my Username from betzest casino was Sabrinakarn thx