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https://youtu.be/qSRovoRM5ck https://youtu.be/2lgvUefD3U8

This is a lie, it was not a mistake by one of your new support agents. Let me recap what happened. I deposited .090 BTC Gambled on live baccarat tables. I Successfully withdrew 2BTC. I deposited .50 BTC (Realized it wasn't enough to sit on a certain high limit baccarat table) So I deposited another .20 BTC Gambled on high limit live baccarat tables Tried to withdraw 4.5 BTC. I deposited .25 BTC Gambled on high limit live baccarat tables I successfully withdraw 1 BTC So that is 2 separate withdraws, and 4 separate deposits.

It's not one withdraw. Olle is just exaggerating to cover whatever he needs to cover I don't know. If u actually read what I wrote It says I was successful in withdrawing two different times. So no it's not a simple slip-up one time mistake. I made two withdrawals And 4 deposits. Once I won big, they figured out ways to not pay, My balance was 4.5BTC. it was confiscated nowhere and their rules say they can they're allowed to confiscate my money. And I come here for help, and all I get is I have no case? Really?

Gee thanks guys for all the help! $15M?? LMAO for what Remove me from your...hmmmm not sure what to call it exactly? It's clear I won't be getting any help from here .

Can someone tell me why I got an email saying my complaint was rejected for abuse of bonus freeplay? LMAO. And can someone tell me why askgamblers website setup is basically identical to bitstarz? I get the same email template from askgamblers as I do with bitstarz. Also askgamblers live chat and automatic responses are very similar to bitstarz live chat.. They also speak the same exact way on live chat and email. Both use the same exact grammar

Thank you but there is no need to count MY money. Doesn't matter what the "profit" is. I didn't "manage" to get 2BTC.I Igambled and and played fair and square and earned 2 BTC. The outcome could have been either way.. What matters is I was allowed to sit and play every single game available on bitstarz. I invested real money. I played 100% legitimately. I risked everything, I made multiple deposits and withdraws. I had a balance of 4.5BTC. And you closed my account and refused to send me the remaining balance on my account which is 4.5BTC. Bitstarz.com reserves the right to refuse to register an Account or close Your Account. However all virtual funds within Your Account will be returned and all contractual obligations already made honoured." ALL VIRTUAL FUNDS WITHIN YOUR ACCOUNT. WILL BE RETURNED. this is listed on bitstarz. i never thought u would take MY money i tried to make things right,and submit all documents just so I can CONTINUE to play. Not so you can entrap me and steal my money.

Their rules state they must return all funds on the account. The confiscated my balance which was 4.5BTC And closed my account. They told me they are ready to fight any case I bring up, and they will not send any money to me what so ever.

I signed up for BitStarz for the first time ever on Feb 13 2020 Of course I didn't read any rules, who does anyway?? It asked me for my personal details soon as I signed up. I put my REAL NAME, REAL STREET ADDRESS, REAL CITY, REAL STATE.The country however, it would NOT allow me to choose USA. So i literally just clicked anything, which was RU. Made my FIRST deposit of .085 btc ($850 US Dollars) clicked on GIVE ME BONUS by MISTAKE. (ill get back to this later) Then i opened my VPN and put it on Ukraine Opened up LIVE CASINO,found an AWESOME LIVE baccarat table , sat down SUCCESSFULLY . Played a man, and WON like a man. I was able to make 2.8 BTC I tried to cash out, and was deeply disappointed because of the bonus rules. No big deal, i spoke with live chat, and they explained what had to be done. I had to give 3.2BTC worth of action on the slot machines by wagering a MAX of 1mBTC at a time. So basically i had to spin the wheel 3,200 times, even though my balance was only 2,800 mBTCWhatever total scam..., Some strange way i actually managed to 100% complete the bonus rules. I was left with only 2,080 mBTC (2.08 BTC) I tried to withdraw, and it was sent to me within 33 minutes! Feb 15 2020 - I wanted to deposit more, but this time play a little bit more seriously. I went to LIVE CHAT, and i asked someone if using VPN was allowed on BitStarz. I was told 100% it is allowed .. "but we do not encourage it", when i asked why? is it because of risk of losing internet connection? he said "no it's because you may run into future problems", then the chat ENDED. I thought that was a bit rude, how he ended the live chat like that..But whatever I thought everything was fine. He did answer my question.. i deposited .5 BTC ($5,000 US Dollars) (This is my 2nd deposit) I found a PRIVATE baccarat table HIGH roller. It would NOT allow me sit down and play, i had to have a minimum balance of 700 mBTC in order to SIT DOWN. So i re-deposited again .20 BTC ($2,000 US Dollars). (this is my 3rd deposit) I sat down on that same table, and played very well. I ended up winning 4.5BTC. I tried to withdraw, nothing came. i was told they were waiting on the game provider to provide details to make sure everything was 100% legit. Its fine, i like that .. i got nothing to hide.I let it go and continued to be patient Feb 16, 2020- Still no withdraw, a little paranoid now,I started actually doing some research on the website for the FIRST time ever now.. and WOW did i get paranoid... ALOT of bad reviews , ALOT of horror stories, and most of all the worst thing i could ever read. Says NO USA PLAYERS.. LOL... First time I ever seen a BTC casino in my life say that.. I decided what the *****, maybe they will cut me a break i dont know? I mean every single table allowed me to sit and play, and every single slot machine allowed me to play as well. It was not obvious what so ever that USA players are not allowed to play here. The actually domain name is bitstarz.COM..... meaning a USA domain location. This is completely false advertisement also Feb 16 2020- I deposited again .25 BTC ($2,500 US Dollars) (This is my 4th deposit) I ended up winning roughly 1BTC tried to cash out, and was successful on Feb 17 2020 I got the withdraw. So that's two different successful withdraws within 4 days. The 4.5BTC hasn't been successful yet . I got an email asking for all of my documents I sent over everything. I already knew USA players are not allowed to play, However what do you expect me to do? send over FAKE documents?? NO, of course not! So i sent over my USA Driver's licence, USA Passport, USA Bank Statement, USA Electricity bill . Live chat started acting REALLY funny after i sent over my paperwork. They tried so hard to entrap me by pretending to be friendly and telling me everything is ok, you should be fine, (OlleBitStarz seems extremely experienced doing this btw) kept asking for more and more information, selfie of myself outside my house etc. OlleBitStarz and other live chat members were trying to make me say some things to negatively effect my case, so they can have it on record of course and compare everything to their terms and conditions.. Anyway, everyone can guess what happened after I got wheeled in by OlleBitStarz and the rest of the live chat people. I felt cornered, so i had to come clean and explain myself,, i said that VPN is a VPN,, not much to discuss here..I asked if VPN was allowed and I was told YES. Obviously I am from the US, i sent over US documents... I wasn't worried at all, If you guys really don;t want US players, then how about spending some money on preventing it from happening in the first place? I was able to play, could be EASILY lost ALL of my money multiple times.. But guess what? I didn't lose , i WON, and you confiscate my money? Here comes the robot / lawyer email from BlitStarz.. "Hey, I am writing to inform you that you have failed our verification process and as a result your account has been closed and remaining balance has been confiscated in line with our terms and conditions of use: 3.3 - "... It is your sole responsibility to ensure that the information you provide is true, complete and correct." You have signed up using a fake address in Russia when you are in the United States. When we realised this and confronted you, it was claimed that you were American but living in Ukraine (not Russia as the profile suggested). In order to further clarify this we asked for extra documentations, selfies and selfies in the street these further proved to us that you had signed up using incorrect details since you were unable to prove your address or that you were actually in Ukraine and/or Russia. In addition the proof you uploaded of a hotel room being booked was for a single night after you had already won the funds and you later confirmed with your selfie in the streets of the USA that you were nowhere near Ukraine. Due to breaching our terms and more lying to us about the reasons for the discrepancies your account is closed and the remaining balance was confiscated. This decision is final from our side. Best regards, Sean Support Hero" So basically i got my account CLOSED, and $45,000 US dollars stolen from me, because I LIED TO A LIVE CHAT REP? Grow up will you? That's my personal money in there. I deposited .700 BTC to make 4.5BTC So you just going to 100% AIR-BET me?? What does it matter where I am from? Obviously I am american i sent over my documents.. My case is solid and their rules state this: "Bitstarz.com reserves the right to refuse to register an Account or close Your Account. However all virtual funds within Your Account will be returned and all contractual obligations already made honoured." My virtual funds have NOT been returned to me. I had a balance of 4.5 BTC in my account. I did not give a fake address, I put my REAL information, just the country was changed because there was no option for US. I found out AFTER i won what their dumb rules were about no US players What does it matter where I am from? I played with real money, and that is MY money they have. The tables allowed me to sit and play, I was able to make withdrawals, and deposits. You cannot confiscate a player's money. Nowhere does it say they are aloud to do this. Money must be returned to me, it is MY property.. If you don't accept US players, thats fine kick me off your lame platform,, and if there is an active balance, WHICH WAS MADE 100% LEGITIMATELY, then that balance SHOULD be returned back to me.