420honey777

I'll start by saying as a new player I have had an awful experience with this casino. They have software that glitches, deny players winnings and keep jackpot winnings for profit. I made a $40 deposit via bitcoin claiming a 200% match bonus. I played $8 a spin ($1 line 8 lines) at fruit frenzy on autoplay. I hit a random jackpot, the software stopped and I checked my rollover. Returning to the game autoplay resumed but unbeknownst to me the machine had automatically reset the bet to $25 a spin. This breaks the rules for playing on a bonus. Immediately I noticed and clicked stop and cancel autoplay. I contacted the casino right away for guidance on what to do next. I told the host what happened and how the machine reset itself automatically to bet on all lines. The host assured me I would be ok and they would make a note on my file and I should continue with my playthrough. I did exactly that. After completing my playthrough and trying to cash out; again I contacted casino support with help for my withdrawal. The customer support agent directed me to make a note in the 'notes' section of the withdrawal request mentioning the software glitch and automatic reset. The following day after submitting my request for withdrawal, my request was denied with no mention to the software glitch and said 'notes'. I tried to contact the casino support and cashier department and explain the breach of max bet was at no fault of my own but software that freezes often and a machine that RESETS ITS BET TO PLAY ALL LINES. The machine is designed to promote a breach of '$10 max-bet rule" In addition to denying my withdrawal the casino sent out promotional emails advertising the jackpot winners. Advertising a jackpot win that I did not collect. The Fruit Frenzy game holds a progressive jackpot, since I was unable to collect my winnings, one would expect the jackpot to be reapplied to the machine, but this did not happen. Casino Max kept the money for themselves, and when asked about where the winnings went and they were not reapplied to the game as a practice of 'fair gaming' they were unable to offer any explanation.