Swaddlek

Has anyone experienced this any help much appreciated . So I opened up a a new account with bgo recently. Deposited 60 won 1500. I sent all verification documents to be told a week later from them that will not pay me as I'm linked to a self excluded account and I've tried to evade detection! My wife has a self excluded account NOT ME. We are two different people same address. Bgo will not listen to me or show me any proof of this so called excluded account. I know for sure I've never had an account with bgo. I've made a formal complaint and escalated it but bgo are firmly sticking to their desicion. I've contacted ecogra does anyone have any other suggestions thanks