lyncho90

***** up ya ball bag

I have been back and forth with omnia arguing my case. As it turns out their payment provider was unable to process the payment as apparently they don’t process to pre-paid MasterCard (revolut card) this despite the fact that they took my deposit from my pre-paid MasterCard. To me this is Omnias and their payment processors problem, not mine. I tried to withdraw and their payment processor did not complete the same, am I right or is there any precedence for this?

If I had deposit or loss limits in other companies run by the parent company should they apply across the board?

Thanks Im probably wrong but I am surprised that my loss limit doesn’t cover for deposits made before I put the limit on is crazy in my view, especially as it literally states it comes into effect immediately as per attached. It does not protect the players at all and are complete in favour of the casinos. Especially considering I tried to withdraw and they sent monies back to me I didn’t reverse withdrawal or request return of monies. On SE it would literally on be different cards on the accounts email etc would be the same. casinos really are vultures looking out for people to prey on while trying to preach their commitment to responsible gambling.

Sure that is absolutely ridiculous these casinos are complete predators. Just cause I possibly used a different bank card you telling me I don’t have a valid case? That’s madness

Well I used the same address, email, name, DOB my payment data my have been different I’m not sure, but that would be the only difference if any, do I have a strong case?

What if I was self excluded from other sister MT securetrade ltd websites. Surely omnia should not have allowed me to set up an account and my deposits should be refunded?

So you don’t see any chance of recovering any of my loses? Thats very disappointing considering I withdrew and a technical error sent funds back to my account, I didnt reverse withdrawal or request funds back. I believe they acted in bad faith and am going to pursue nonetheless thanks for replies again

Sorry to bother you again but would below case not be very similar to mine hence set a precedent to protect player https://www.askgamblers.com/casino-complaints/guts-casino-loss-limit-option-not-working

Ok fair enough but as I had deposited 1890 surely I would be entitled to a refund of 1690? Secondly I did withdraw the 4500 but due to some excuse about my card the sent funds back not at my request as this is what I feared would happen?  Thanks for reply’s 

Ok fair enough but as I had deposited 1890 surely I would be entitled to a refund of 1690. Secound like Ok fair enough but as I had deposited 1890 surely I would be entitled to a refund of 1690? Secondly I did withdraw the 4500 but due to some excuse about my card the sent funds back not at my request as this is what I feared would happen? Thanks for reply’s

Hi Please see below timeline of events I have had with omnia casino : 26/01/2019 - I set up account with this email address and deposited as follows: Deposit - £500.00 - 4.57pm Deposit - £500.00 - 5.37pm Deposit - £890.00 - 6.03pm I played for a number of hours with intermittent breaks and eventually got monies up to £4,500.00. At this point at 12.50am 27/01/19 I withdrew across 3 withdrawals of £2000.00, £2000.00 and £500.00 (Total £4,500) one straight after the other as I could not withdraw all at once. As I'm a compulsive gambler at 12.58am I then set a deposit limit of £200.00 and a loss limit of £200.00 at 12.59am so I could not lose monies and be safe in the security that Omnia were advocates of responsible gambling and looking after player welfare. Apparently the card that I tried to withdraw with rejected these requests and monies were returned to my account, I have no way of verifying that these transactions were rejected but all I would say is that I have used this card before and never had any problems in accepting withdrawals when fully verified. Please note there is no reverse withdrawal function and I didn’t request not wanted the monies to be returned to my account. Also note I was only notified that my withdrawals were not being approved 10.04am despite £2000.00 of the funds being refunded by 5.00am previously. As i have stated previously I am a compulsive gambler. Therefore, as a compulsive gambler does, when funds hit my account again I lost all control and started betting again and proceed to lose all £4,500.00. However as I had set my loss limits it is my view that all I should have been permitted to lose was £200.00 and my account should have been locked. Omnia claim that because deposits where made prior to putting limits on the do not count despite screenshots attached from there responsible gambling policy saying they take effect immediately. I believe i am entitled to a refund of £4,300, i.e £4,500.00 deposited/won prior to loss limit, minus £200.00 loss limit set thereafter. Am I right??