As I turn back in my memories, cannot remeber of having found a single place, where a regular gambler can actually find complete and consistent information on how exactly to defend his rights in any conflict with the online casino in which he/she plays! Everything I found was either too fragmented and unclear, or too short and concise! I am fully aware of the fact that such moments are extremely sensitive, but I also think that a player deserves the best! So I decided to sit down and share my personal experiences on the issue, moreover, unfortunately, in the recent months I had such battles on several occasions! And the most important is that I won every one of them! But how, you will maybe ask? Well, that's what we'll talk about in this practical guide!
And so, sooner or later, everyone who practices online gambling reaches a certain point, when he/she considers that his/hers rights and interests are infringed upon by a casino! In no case is necessarily a casino, you have a problem to be some kind of “rogue” or “scam” – it is entirely possible to get into a conflict situation even with the best in the industry! So, what can be these bottlenecks about?
Bonuses, promotions and everything connected with them, like wagering requirements, deadlines, eligibility, possible capabilities for cashing out, so called "bonus abuse" and others;
Deposits and withdrawals and everything connected with them, like refusing or delaying payment of the amounts, timing, feasibility and others;
Problems with the casino support;
Problems with the casino software platform;
Any other situations in which there is a disagreement between the casino, on the one hand and the client from the another.
Well, let's imagine that unfortunately you find yourself in such a conflict situation! At such moments it is extremely important that you are fully aware with both rights and obligations, you have accepted voluntary, upon the registration on any online casino! So, you are completely sure that you have no guilt and believe that your casino concerns with you cheating! How to act to protect your rights?
Try to remain calm and keep your mind cool no matter how much money, nerves and emotions are involved! If you can prevent yourself from being impulsive and from making thoughtless actions, I guarantee, you will win the battle in 90% of the cases! But if afford to be rude, disrespectful or even worse - to insult the representatives of the casino, which argue with, I'm afraid that your chances of success decrease dramatically! Every single word can and will be used against you, so very be carefully and think twice what and who you're talking! Again, do your best and behave yourself calm and with good manner to people on the other end - in most cases they are exposed to even more stress and tension by yourself!
Do not rush to publicize the problem, no matter how serious the situation really is! All casinos are very sensitive on this matter and if you make them to understand that you are discreet and give them another chance to correct what you consider is unjust, I am convinced that your chances of success increase significantly! Moreover - in the majority of the cases in which you will rely on outside help, you will notice that maintaining confidentiality is an explicit condition to get such!
Prior to interfere with anyone else in your problem, do try to resolve the case by your own! Try to get in touch with someone from the casino management team and explain everything clearly, accurately and honestly and if possible, support your thesis with all the proves you have like e-mails, chat transcriptions, bank statements, screenshots and etc. Try to show a strong and unshakable determination to seek for your rights – it will make the casino manager to take you seriously and do everything he can to solve the case! If you succeed – great, but if you do not - calm, the battle is just beginning!
Here now is just the right time when you should seek for a help from outside! Generally you have two options - to contact any of the official organizations that deal with licensing and regulation of online casinos or ask for help from any of the numerous websites and portals, dedicated to online gambling. Please note the fact, that no matter of the options you choose, you will be asked to cooperate fully, honestly and fairly when presenting the facts and circumstances that led to this conflict, and to respect for confidentiality and discretion! Do not try to cheating by saving important facts or events - sooner or later everything becomes crystal clear and if it turns out that you were not honest and trustworthy in sharing the problem, I can say that the only loser will be you with one hundred percent certainty!
I recommend that you first seek help from someone of the largest and most reputable websites and portals, dedicated to the lovers of online gambling! I guarantee that you will be pleasantly surprised by just how much the people there can help! A great example of such gaming portal is AskGamblers.com, offering to its members a unique complaint system, through which you are given the opportunity to resolve any kind of issues, by the mediation of the AskGamblers team completely for free! All you are required to do is to present your problem clearly, accurately and fairly and to read carefully the terms and conditions for publication of such a complaint! Typically, such complaints are resolved within a week or two, but may take longer, so be patient and let the people who deal with your case calmly to do their job! Be absolutely sure they will do everything that is possible to help and provided that it does not cost you a penny, I think it deserves respect!
If, despite everything you've done so far, the problem is still on the table and you remain absolutely convinced that your position in this case is correct, then I'm afraid it's time to interfere with the heavy artillery! And these are just the official, in many cases even controlled by the government, organizations which issued the license, thanks to which, a casino, you have a problem with, is operating! Absolutely all online casinos have such a license! So what you need to do is look for which of them has issued the license, by which operates your casino. Usually this kind of information is marked visibly on the website of the casino and should not hinder you much finding it. So you found the name of the organization, it is time for the next step - contacting and filing a formal complaint! This is the most serious action you can take against a casino and, therefore, you are expected to approach with a maximum dose of integrity and responsibility when describing the details of your problem! Try to be short, clear and precise! Express clearly and unambiguously your claims, try not to make unnecessary emotional comments and in no case allow yourself to insult! If you have an opportunity to present evidence, than do it - saving any effort on your part of the job, reduces the chances of success, so do not be lazy at the very crucial moment! Do not give publicity to the fact that you filed a formal complaint, until the investigation has ended - otherwise you risk your complaint being terminated immediately! Be patient, because the official procedures take longer time to finish! It usually takes at least 6 to 8 weeks, but can last up to 6 months! I know it's awfully hard to wait for such a long time, but these are the rules of the game, so they must be observed! Here I will try to list some of the major players in the licensing market worldwide, as well as to provide you with their Internet addresses, where you can ask for assistance from them!
Alderney Gambling Control Commission
www.gamblingcontrol.org
Antigua and Barbuda Directorate of Offshore Gaming
www.antiguagaming.gov.ag
Costa Rica Commerce, Industry and Economy Ministry
www.meic.go.cr
Gibraltar Ministry of Finance Gambling Division
http://www.gibraltar.gov.gi/remotegambling
Malta Lotteries and Gaming Authority
www.lga.org.mt
United Kingdom Gambling Commission
www.gamblingcommission.gov.uk
Isle of Man Gambling Supervision
www.gov.im/gambling
Curacao Internet Gaming Association /Netherland Antilles/
www.ciga.an
Panama Ministry of Economy and Finance
www.mef.gob.pa/Portal/Dir-Junta.html
Other useful links:
Central Dispute System - for all players using Real Time Gaming software
eCOGRA Dispute Form - for all players in any casino, certified by this organization
Well, basically this is the most successful model, I have always tried to stick to when solving my casino problems and issues, no matter of the name and reputation of the casino! In fact, for all those nearly four years, in which I deal with online gambling, I have fought such battles only 9-10 times, but I am extremely proud of the fact that I have not lost any of them! Anyway, each case is different and has its own specifics, so a universal recipe for success is not yet invented! But I can help you with tips on how to choose an online casino so as to limit the unpleasant emotions to a bare minimum!
Be brave but never unreasonable! And remember that here, in AskGamblers.com, you will always be able to find someone to help you!
Hello guys.
Today i want to describe you my experience with casino 770.Three days ago i was registered in casino770 because they sent me a email offering a no deposit bonus 10 euros.I start to playing at slots and after at B.j trying to reach the wagering requirements 30x bonus.When i was playing at B.J the software with 0.10 came very easily to 20 euros,after to 60 euros,and finally after two days totally 8 hours playing reach me to 240 euros.
I tried to make the money withdraw but i did not arrive the waggering requirements,so i thought to play at slots can very easily lose them as is usually happent,and after make a deposit 20 euros with the prospect to win because the software it was easy ,and after i do make a withdraw net profit without wagering requirements.When i deposit the money they put again in to my account arbitrary a bonus wagering something that i denied when i talk with live costumer support.After removal of this bonus i started playing at B.J with the same way where i found my self in a bad surprise.The software was the same but....it was very aggressive with results in less time 15 min.to lose all my money 20 euros.I complaint in costumer support i told them that i found that the fun mode the games is very easy and friendly with the player but after the deposit enterns in to another difficulty scale and finally the player almost always loses his money.They tell me the games is random and that my luck was not good thats why i lost my money.
After so many years experience at casinos and not only online i believe that there may be all a matter of luck and quile theme casinos but smart software.
astarte
In the manner of St. Patrick's Day celebration, Casino Luck is inviting you to get 100 Free Spins on Golden Shamrock and a chance of winning iPad mini!!
Available for all players!!
All you have to do is:
Register your account or log into your account HERE
Make a deposit of £/$/€ 20 or more between the 14th and 17th of March
Your free spins will be credited on 18th March
For every £/$/€ 20 deposited between the 14th and 17th of March you will earn 1 ticket to a draw of two iPad minis
I would like to introduce myself in the askgamblers forum, my name is Lucas and I’m the affiliate manager at Videoslots.com.
I will be here for anyone who has any questions that I can answer and help out with.
And I will also be informing you about any updates that Videoslots.com will be having including bonus offers, our monthly casino races, New Games, & More. Rest assured that I will keep you posted
So do not hesitate to contact me via private message here or at [email protected] if you have any questions about anything you may need, as I will gladly help you out as quick and efficiently as possible.
Thank you all for your support and interest in our Casino, and we wish you all a very happy and successfull New Year
This thread is dedicated to all of us, who have troubles in resisting the desire to reverse our withdrawals! I will share my own experience on that subject, but it would be just great if you post your own methods of coping with that problem!
And so, how to resist on reversing a cashout?
The easiest way is the simplest one and it is to choose to play in casinos, which do not have any pending periods! No pending periods means, no chance of reversing a withdrawal at all, so perhaps it is the best possible solution. Well, unfortunately, most of the casinos actually do have pending periods, so most of the time it won’t be much of a help to you.
Another good solution is to contact the casino support and kindly request for the so called “withdrawal flush”, which basically means that the amount, you have cashed out will not be available for reversing any longer! This is the best possible solution in my opinion, but it is still not so wide spread across the world of online gambling! The good news is that it is gathering speed already and soon, maybe in a couple of years, it will be a must for every single reputable online casino!
The best possible way to resist on reversing a withdrawal is to endure mentally! I know, I know, it is the hardest way of all, but believe me, it’s also the sweetest one! Sometimes I resist, sometimes not, but the battle with my own mind is always an exciting exercise! At the end, everything, concerning gambling is a matter of self discipline and control! And if you resist on your own temptations, than you deserve to be called a really good gambler!
Recently I have discovered another method to control my reversals and it is called “the AskGamblers.com forum”! Yeap, every time I felt uncertain in resisting my own temptations, I came here and post my concerns! You will be amazed by how much help you will get by the other members, most of whom has already been in your shoes!
5. Try to think about what you will use the money for, maybe a stickie note on your monitor! - added by klarissa
6. Play your favourite slots and games just for fun, here at the AskGamblers.com website, while waiting for the end of the pending period! - added by BlueBird, inspired by Luciana
7. The best way to cope with that sort of problems (and all kind of gambling problems btw) is to learn to control yourself and your gambling habits in particular! Everything in gambling is a matter of self discipline - including to reverse or not your winnings! - added by SlotoHolic
8. I think the best way to cope with that problem is to win one of those huge Microgaming or NetEnt progressives and quit gambling once and for all! Simple and clear, dont you think? - added by The.Dark.Knight
9.
10. Added by lcymod.
11. Added by klopklop
12. Added by bigdk88
Well, I hope, it will help you dear friends! And please, if you feel the desire to reverse a withdrawal is overwhelming you, this thread will always be your shelter!
P.S.: For the absolute beginners: To "reverse a withdrawal" means to cancel your request for withdrawing funds from an online casino. It is available only if the request is made during the so called "pending period", when you are given the opportunity to reconsider about the withdrawal and to reverse back to your balance a part or the hole amount of the requested cashout.
