celicorppr
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Posts posted by celicorppr
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As i have now explained several times . This is my correct swift code . It is the same code that was used for previous withdrawl with no issues . I have checked with my bank twice now and confirmed i am inputting the correct details . I live in a rural town and my bank is our local credit union . I dont know what else i can do . Its now been nearly a week and i am still unable to access my winnings . Im left to one msg one reply at night due to the time difference which is also very frustrating . As the number you provide is not conected and chat are no help at all .
My code is correct .
Hello,
Thank you for your reply.
Please note that we have checked one more time for you and there is a typo in the Swift code that you provided us with. However, our Accounting team managed to find the correct information and we can confirm that your withdrawal request will be approved today.
Congratulations on your winnings and should you need anything else, please do not hesitate to let us know.
Have a great day!Rachel -
Having issues yet again . Made a 1000 withdrawl request waited 3 days declined . Stated incorrect swift code . Checked with my bank checked my details i gave . No problems all matching all correct . Now left waiting another couple of days for approval .
Wonder what the excuse will be this time .
Hello,
Thank you for getting in touch with us in regards to this matter.
I looked into it for you and noticed that your latest request was made with the same Swift code, the incorrect one I am afraid. Please note that we looked for the Swift code you have provided us with, CUFCAU2Sxxx, and we were unable to validate it.
Please make sure you have the correct Swift code and make the request again and we will make sure to review it as soon as possible.
Should you need anything at all or should you have any other questions, I am at your full disposal.
Have a great day!Rachel -
Hello,
You are correct, the winnings were issued from the bonus that you were playing as soon as the wagering requirements were met. However, the rule states that while you are wagering the bonus, should you have bets that are higher than 5, the winnings issued from that bonus become void.
Please note that the website reserves the right to choose Accounts with pending payouts randomly for an additional verification process and it was during this verification when we found that your gaming session while wagering the aforementioned bonus, does not comply with our Bonus Rules, to be precise, with the following one:
᛫ Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.
Should you need anything at all or should you have any other questions, I am at your full disposal.
Have a great day! -
So i am extremely upset this morning after winning a amazing 8000 last fortnight (with no bonsuses) i started my quest to withdraw my winnings . As stated in the t&c you can only withdraw 4000 at a time . So i waited over 7 working days and finally received my first 4000 . Whilst waiting to funds to enter my bank account i put in the request for my next 4000 which removed this immediately from my account .whilst waiting for my next instalment of winnings i deposited numerous amounts and played . After close conversations with chat staff they assured me any bonsuses taken with my new deposits would no effect my pending withdrawl request so i played with bonsuses. Now this morning i have found my withdrawl request is cancelled . The 4000 is gone completely . When questioned through chat they state that when bonsuses were played if the bet was higher than 5 then they can make any winnings void .
Now my argument is i was not playing with the 4000 at all . It was removed from my account when i requested the withdrawl . Chat representatives assured me it would not effect my withdrawl .
4000 of winnings is now gone for no apparent reason and im left trying to call a number that is not connected sending emails to a address that wont reply vice a versa . Chat representatives are no gelp the just keep refering me to to the email address.
Im distraught . 4000 is not money i take lightly
Hello,
Thank you for getting in touch with us in regards to this matter.
Please note that I looked into it and found that a full review of your account took place. The review included all documents, profile information, all account activity and game logs. When checking the game logs, we noticed that you had bets of over AUD5, which is a breach of our terms and conditions. Unfortunately the second withdrawal request could not be approved as per the following rule that can be found on our site, on the Bonus Rules page:
᛫ Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.
Please note that this does not refer to the activity that you had on the account after the withdrawal requests have been made, but to the bonus that you have won the amount of AUD8,154.28 from.
Nevertheless, I would like to congratulate you on your winnings and on your AUD4000 approved withdrawal and let you know that should you need anything at all, I am at your full disposal.
Best of luck with the games,
Rachel
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I was thinking about joining Tangiers casino. After reading all this thread I am still hesitating. I don't have much experience in playing casino games and choosing which casino to join. Could anyone pleas gather all advantages and disadvantages of being member of Tangier casino?
Hello Tracy!
I am happy to hear that you are looking into joining Tangiers Casino! We would definitely love to have you as member and I personally am at your full disposal should you need help with anything at all.
In regards to advantages and disadvantages, you can get a better feel of the site while playing and trying it for yourself, so in order to give everybody a chance to try it out, we have a no lose package set up on new accounts.
This means that you will get the following:
1) as soon as you register you will get a Sign Up bonus (cashable for $100);
2) as soon as you make your first deposit you will get a 200% deposit bonus for it, that you can cash out from according to the site rules ($4000 per week);
3) in case the house wins, you get the 100% cashback, you will get the deposited amount back on your account, in cash. Say you deposit $100 and you lose it, we will give you $100 in cash, right on the account, that you can do as you wish with. This means that you can cash them out and recover your initial deposit, or put them back into play for a chance to win a higher amount, wagering free.
Should you decide to give our NO LOSE deal a try, just create the account and contact us on chat to claim it. It's as easy as that.
If you have any questions, please let me know, I'm here for you.
Best of luck!
Rachel
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Hello there and welcome to AskGamblers.
The status of your forum account has just been updated accordingly and you have been assigned a "Casino Rep" description.
Thanks for the detailed explanation for the reported player's issue, seems like typical misunderstanding when so many NDB are involved.
Thank you so much!
Yes, but with clear communication I am sure that any misunderstanding can be fixed. I am here in case any of our members need any help, so don't hesitate to let me know here or in a private message in case you have any questions.
Have a great day!
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Hi Rachel, thanks for stepping in here, are you our new casino rep?
I havet to say I thought I was usually pretty good at working these things out but even that has confused me! So many chips and cancelled requests! So let me just make sure I understand...He couldn't cash out on a free chip initally because he hadn't made a deposit, yes?
Hello,
Yes, I agree with you, it seems complicated. In short, the player won from a non-cashable free chip, made the payout request of the non cashable funds from that free chip, and continued having activity on the account while trying to cash out the same non cashble wins.
So even though he eventually made a deposit and claimed more chips, all the withdrawal requests were from the initial funds, won the the non cashable chip (that was claimed before making a deposit).
I hope this makes it clearer.
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Hello everybody!
First of all, it's great to see such an involved community and I want to take this opportunity to let you know that I am at your full disposal should you need help with anything at all.
I took a look at the account and hope that the explanation below will help shed some light on the whole situation.
On the 21st of April the customer received the 9th free chip on his account (no deposits since registration at that point, so non-cashable). He met the wagering requirements and won $1999.91. He made a withdrawal request of $1601 on the 23rd, 6:03PM, and then made a deposit 6:07PM. He received the deposit bonus, he played it until he was left with $8.81 (without meeting his wagering requirements) and then cancelled his withdrawal request to be able to continue playing with the money.
He did not meet the wagering for the unfinished bonus, but lost it and continued playing until he was left with $1360.23, which he put into pending on the 23rd, 11:04PM. These funds are still the ones that he won from the 9th free chip received on his account, so still not cashable.
He then claimed a chip, he started playing it and then had his payout request declined due to the fact that the funds were issued from a non-cashable free chip. He cancelled his previously claimed chip so he can make a new payout request on the 26th.
He again claimed a new free chip, lost it, cancelled his payout request (of $1360) so he can continue playing, made a new payout request of $200 on the 28th of April, played with the remaining balance of $1160, lost it, then cancelled his $200 payout request so he can continue playing. These funds were still from that old 9th free chip received on the account, so non-cashable.
He played with the $200 until he reached the amount of $3903.93 and placed 2 payout requests with this amount, one for $3500 and one for $400. He later on cancelled both of them and played the entire amount, so his balance is now down to $0.
While we know how frustrating it may be to get to a high amount in cash and not be able to cash out, since a deposit has been made on the account, free chips also became cashable for the customer from now on and provided that he has at least one deposit made in the last 5 days, he can now cash out from any free chips that he receives on the account, not only deposits and deposit bonuses.
In any case, we rest at your full disposal on chat or via email and even here or in a private message and we will look into any situation that you might want checked, and I will get back to you as soon as possible.
Have a great day,
Rachel
Tangiers Casino : Is this New Casino Legit? Help Please
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