[...]

18 hours ago, ArnN said:

Friend, for bonus welcome I deposited 62,00 by my Ecopayz
account, my first deposit
Then I Lost my bonus welcome of amount 62,00, I lose this in full, balance
was 0,00 on my account
After this, a time after, the site 1xbet offered bonus BLACK FRIDAY bonus
I entered in chat, removed doubts about this bonus, asked if I am
elegible for to participate. They said which yes
Then, I done my second deposit, of amount 94,50, too using my Ecopayz
account, my second deposit here, believing which 1xbet will to honour
my bonus BLACK FRIDAY as the support on chat promised me
But I not received the bonus similar amount 94,50 until the current moment
I wrote for you to credit manually my bonus 94,50 named BLACK FRIDAY
of 100% up to 100
Then, you credit now my bonus 94,50 amount. Be honest with me. You need
to work with fair play. I believed in words of suport 1xbet who
assured which I was elegible for to participate of BLACK FRIDAY
promotion after to do a new deposit. And I deposited 94,50 to win
94,50. Credit my bonus now as promised the support!

Dear ArN, 

First of all, let’s recreate your actions in order
1) You have made a first deposit at 02:19 PM on 4th of August in the amount of 62 euros and received the “first deposit bonus”
2) After that you at 05:09 PM on 4th of August made a withdrawal 
3) After that you at 05:35 PM on 4th of August made second deposit in the amount of 94 euros to participate in “Lucky Friday”

According to the 1xBet Rules you were not eligible for participation in "Lucky Friday" because of two reasons:
1)You made a withdrawal before a deposit was made 
2) You received your “first deposit bonus” in the same day
The second action prohibited also the next Rule: the offer cannot be used in conjunction with any other promotional or special offers 

Also, we double checked your request to our Support Service and as we can see you were told that you can’t participate in “Lucky Friday” because you don't follow correctly all the Rules. This is exactly what our Support Service told you. In case you have any screenshots where we can see another information, please send it to us

Hope we were able to describe your complaint in more detail

[...]

On 9/5/2020 at 8:00 AM, ArnN said:

ID player: <SNIP?
This company have a promotion named: "black friday"

They promise a reload bonus up to 100eur 100% if the customer to deposit today friday 04 september

I deposited 94,50 and until the present moment I not received my bonus similar amount 94,50

Then, 1xbet, you will to credit my bonus 94,50 or not?

(If/after to credit, I will to update my review here for 5 stars, of course)

Dear ArnN!

We have checked all the information regarding your account. As we can see, you made your first deposit on the 4th of August in the amount of 62 euros

1) We have found out that you don't follow all the Rules correctly in order to get the "Lucky Friday" bonus. Please note the next Rules:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account (as in your case)
- The offer cannot be used in conjunction with any other promotional or special offers 

Therefore, you are not eligible to get the "Lucky Friday" bonus according to the Rules above because you've already made a withdrawal earlier and you've already got the "100% bonus on the first deposit"

We kindly ask you to notice that you made a withdrawal before making a deposit. The withdrawal was made on 04/09/2020 at 05:09 PM (Brasilia Time) and only then you make a deposit of 62 euros

2) Please read all the Rules about the "Lucky Friday" bonus attentively, which is stated on our website: https://br.1xbet.com/br/bonus/rules/black_friday/

3) Also, you have already been informed that you cannot receive the "Lucky Friday" bonus from our Support Service (as it was concluded that you don't follow correctly all the Rules)

We hope we were able to help you and explain your situation in full