karwas

Hi guys
 
so i made a few deposits over the last few days and won and lost. Now i have 19.1 btc of which i won from 1.4 btc, so wagering requirements have been met. I submitted a 3 btc withdrawal and then the remaining 16.1 BTC. After many hours (15hrs) 3 BTC was a success but the 16.1 btc has been 'CANCELLED" and the balance is still showing 0. 
 
 
I feel these casino's are full of it! Why is there issues like this on big wins! 
 
They are fine to take my 9 btc over the last few days but when I win there is this problem. Live support says they don't know why it was cancelled and they will contact me soon. 
 
Any thoughts on FortuneJack and whether they are scammers

The issue has been resolved by Fortune Jack. They have a technical issue not sure why but everytime a big amount is withdrawn it isnt processed. If you send them as small withdrawals of about 1-3btc, there is no issue. 
 
Thanks all and thanks FJ for the quick resolution

I can now see the balance of the remaining 16.1 BTC. chat support had said there was a technical issue. I have now 4 withdrawals that add up to 16.1 BTC pending. I will report what happens. 

Hi and welcome to the forum karwas
 
What exactly was they reason they gave for cancelling the withdrawal?