Thanks disregard my complaint - lesson learned.
I will play through the bonus again.
As others have stated on this topic I would like to express my opinion on this casino as well as their affiliated Rich Casino:
I have played in many online casino's and these 2 are the world's worst for communication, customer service and every trick they can use to stall payment (with intention of you re-gambling and losing it). Live help and calling them are a waste of time if they respond at all. I will not be returning.
Regards,
Stu